Customer Value Strategy Specialist

ppSiamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al centro del business. Siamo alla ricerca, per una Società del Gruppo, di un profilo di Customer Value Strategy Specialist che entrerà a far parte del Dipartimento Digital Betting. /ppWe are looking for a Customer Value Strategy Specialist for a Group company. The successful candidate will join the Digital Betting Department. /ph3Main activities /h3ulliSharing the product promotional strategy, to be tailored by cluster /liliDefining the contact strategy and communications plan aimed at strengthening - Retention - Churn prevention - Reactivation - Cross selling /liliConsistent application of the tone of voice and brand identity across all contact channels, in accordance with group policies /liliExecution of day-to-day activities to ensure proper implementation of the promotional plan /liliOverseeing customer segmentation /liliManaging and monitoring the allocated budget /liliMonitoring and analyzing promotional results /liliRegularly sharing results with internal stakeholders /li /ulh3Requirements /h3ulliBackground in communication and customer relations /liliProficiency in using Microsoft Office applications /liliExperience in monitoring and analyzing financial results /liliExcellent problem solving skills /liliStrongly goal-oriented /liliExcellent ability to work in a team /li /ulh3Plus /h3ulliFamiliarity with the Power BI data visualization tool /li /ulh3What you will find in Lottomatica /h3ulliOpportunity to work in the largest betting and gaming company in Italy and one of the largest in the world /liliWork in a very dynamic environment and improve your skills while acquiring new ones /liliBeing challenged to provide impactful solutions for large organisations and having a direct impact on their employees /liliOpportunity to participate in charity, legality and responsibility projects through engagement in Fondazione Lottomatica /liliA defined corporate DNA model where Inclusion, Value of Diversity, Excellence and Collaboration are the pillars /liliBeing part of the world number one company in the industry for ESG commitment /liliExcellent growth opportunities /li /ulh3What we offer /h3ulliPermanent contract and hybrid job opportunities /liliCompany laptop /liliOngoing training on hard skills and soft skills /liliGross annual salary commensurate with experience (28k to 32k) /liliJob Grade: 3 /li /ulpLottomatica implements a policy that guarantees equal opportunities and promotes diversity and inclusion, against all forms of discrimination. At Lottomatica we believe that each person is unique and we consider diversity as a source of personal and organizational enrichment. We strive every day for ours to be an open, safe and inclusive environment, where each person can be fully himself or herself regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status or sexual orientation. /p /p #J-18808-Ljbffr