Senior Account Manager

ph3About Flexport /h3 pAt Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes— from emerging brands to Fortune 500s— use Flexport technology to move more than $19B of merchandise across 112 countries a year. /p h3The opportunity /h3 pThe Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail. /p h3You will /h3 pYour responsibilities as a bSenior Account Manager /b include, but are not limited to the following: /p ul liNavigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deep en the relationship with Flexport. /li liMeet regularly with clients to monitor the account health and find ways to improve on their current experience. /li liUse your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities. /li liKeep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules. /li liLead and actively participate in client onboarding and creating standard operating procedures. /li liScope and guide the implementation stages and timelines for new opportunities and clients. /li liWork globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience. /li liMonitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve client issues effectively and efficiently. /li liLead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance. /li liUse your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client’s global business goals. /li liDrive product adoption with client stakeholders to ensure that clients realize the full value with Flexport. /li liRegularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria. /li liContinue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor. /li liYou will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience. /li liMentor and help coach fellow Account Managers on how best to support client needs and build long‑term partnerships. /li /ul h3Apply in English /h3 pWe are kindly asking candidates to apply with a CV in English. /p h3You should have /h3 ul li5+ years of experience in supply chain operations, sales/account management or a client facing role. /li li2+ years experience in logistics, freight forwarding, or supply chain. /li liClient‑centric: obsessed with client outcomes, delivering the client’s expectations, understanding your client’s current and future business goals and challenges, and translating those into relevant solutions and strategic account planning. /li liHands‑on, process‑oriented, structured thinking with strong problem‑solving skills. /li liDeeply curious: always working to understand the client’s needs and learn how Flexport can best meet them. /li liNext‑level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship. /li liStrong business acumen. /li liProven track record of (cross) selling a product. /li liStrong focus on growing your customers through a consultative approach. /li /ul h3What’s in there for you /h3 ul liAn opportunity to contribute to one of the fastest‑growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment. /li li22 vacation days, additionally paid permits and time off, canceled holidays and ROL. /li liLunches compensation up to 12 euros a day. /li liHealth Insurance Life insurance. /li liStatutory pension contributions. /li liEmployee assistance program via Aetna Resources For Living. Flexport offers an employer‑sponsored program available at no cost to you and all household members. /li liEquity program: all employees at Flexport become company shareholders because we believe everyone is contributing to company’s success. /li liParental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. /li /ul h3Commitment to Equal Opportunity /h3 pAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. /p h3Global Data Privacy Notice for Job Candidates and Applicants /h3 pDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information. /p /p #J-18808-Ljbffr