Team Manager Customer Success | SMB (Milan)

ppbAt /bbLexroom /bb we set the bar for legal AI - clear, fast, and built for trust. /bbr/In just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe /b.br/Our mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.br/We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.br/Today, Lexroom is a btrusted partner /b, shaping the future of legal AI with discipline and purpose. /ph3bWhy /bbLexroom /bb? /b /h3ullipbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe. /p /lilipbWork with the Best: /b Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. /p /lilipbDeliver Meaningful Results: /b Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. /p /li /ulpAt bLexroom /b, we leave buzzwords behind. Here, you’ll build something that lasts: ba trusted platform, a strong reputation, a new standard for the legal world. /b /ph3The Role /h3pWe are looking for a bCustomer Success Team Manager (SMB) /b to lead and scale our high-velocity SMB Customer Success engine. /ppIn this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space. You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion. /ph3Key Responsibilities /h3ullipbStrategy Execution: /b Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base. /p /lilipbTeam Leadership Development: /b Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR). /p /lilipbPlaybook Optimization: /b Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professionals. /p /lilipbCross-Functional Collaboration: /b Partner closely with Enterprise CS, Customer Care, Product, and Sales to refine customer feedback loops and align go-to-market efforts. /p /lilipbData-Driven Insights: /b Monitor account health signals, usage patterns, and churn risks to proactively implement retention and cross-sell initiatives. /p /li /ulh3What We Are Looking For /h3ullipb1–2 years of experience /b as a Team Lead or People Manager in B2B Customer Success. /p /lilipbSMB SaaS Expertise: /b Proven track record in B2B SaaS managing high-volume, fragmented SMB customer bases at scale. /p /lilipbHybrid CS Commercial Mindset: /b Strong balance between driving customer value/product adoption and owning commercial metrics (NRR, expansion, renewals). /p /lilipbCollaborative Leadership: /b A peer-partnership mindset focused on supporting team execution, removing roadblocks, and fostering professional growth. /p /lilipbLanguage Skills: /b Fluency in both bEnglish and Italian /b (spoken and written). /p /li /ulh3bWhat Sets Us Apart /b /h3pbAn Exceptional Team /bbr/At bLexroom /b, you’ll work alongside top talent in tech and legal AI.br/Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.br/You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.br/bGrowth that Matters /bbr/We hire exceptional people to make a difference - and we give them space to lead.br/Your work will shape the future of legal technology and set new standards for the field.br/Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. /ph3Rewarding Your Contribution /h3ullipbCompetitive Compensation: /b OTE €70,000 – €90,000 gross annual base salary + stock options (ESOP) package. /p /li /ulh3bBenefits That Matter /b /h3ullipbHybrid Work: /b Split your time between working from home and collaborating in our bMilan HQ /b at least three days a week, with flexibility. /p /lilipbHealth Insurance: /b Comprehensive coverage to ensure peace of mind. /p /lilipbPerformance Bonuses: /b Rewards tied directly to measurable results. /p /lilipbMeal Vouchers: /b Daily support to make your lunch breaks easier. /p /lilipbTeam Retreats Off-sites: /b Dedicated time to connect, collaborate, and spark bold ideas. /p /li /ulpbAt /bbLexroom /bb, ambition meets discipline and purpose. /bbr/We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you. /p /p #J-18808-Ljbffr