Technical Account Manager

Position:

Job Description:

Arrow is looking for a Technical Account Manager to join our team with focus on VMware and Splunk .

Acquiring the necessary certifications in cloud- and AI-based solutions from Arrow’s vendor portfolio will be part of your continuous development. Following the initial enablement and training period, you will support internal departments and then deliver technical presentations, product demos, Proof-of-Concept (PoC) implementations, trainings and webinars, while also providing technical advice and support to customers. You will also participate in technology fairs and vendor events.

What will you be doing: 

• Supporting business teams in preparing and developing customer offers, as well as answering technical questions related to your assigned solutions.
• Obtaining technical certifications and expanding your practical skills across different vendor technologies.
• Delivering training sessions, webinars, technical presentations, product demos and Proof-of-Concept (PoC) implementations.
• Joining customer visits, both virtual and onsite, together with sales colleagues, depending on vendor and business needs.
• Working with a defined list of customers to enable, support and develop them according to Business Unit priorities.
• Continuously developing your knowledge of the latest technologies in Arrow’s vendor portfolio.
• Managing customer support cases using our internal ticketing system.

What we are looking for:

• Customer-oriented mindset with a strong interest in innovation and technology.
• Hands-on experience in Splunk or VMWare technology is mandatory.
• Experience in NetApp technology would be considered an advantage.
• Experience delivering technical presentations, product demos, Proof-of-Concept (PoC) implementations, trainings and webinars.
• Experience working with technical stakeholders, ideally within a channel, distribution or partner-focused environment.
• Strong willingness to learn new technologies and develop vendor-specific certifications.
• Technical IT high school diploma or university degree in Computer Science, IT or a related technical field.
• Strong communication and presentation skills.
• Ability to identify and resolve partner/customer issues, while effectively prioritizing workload.
• Business fluency in Italian and in English language.
• Willingness to travel regularly within Italy for customer and vendor meetings.

What is in it for you? 

• Competitive compensation package, including base salary and bonus.
• Hybrid work model and company car.
• Personal Notebook and Mobile Phone benefits.
• Growth Opportunities.
• Challenging and diverse tasks.
• Opportunity to work with the biggest players in the IT sector.
• Open Corporate Culture with a modern and dynamic work environment.
• Safe and trustful employment.
• Collaboration with different teams and exposure to different experience levels.
• Opportunity to participate in technology fairs and events in Italy and across Europe.

Who we are:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market.

 

Annual Hiring Range

On Target Earnings (Base Pay + Target Variable Pay)

38,000.00 to 60,522.00 EUR

Actual compensation offered to a candidate may vary from the posted hiring range based on factors such as geographic location, work experience, education, and/or skill level. The pay mix between base salary and target incentive (if applicable) will be finalized at the offer stage.

This position may include a benefits package tailored to the specific country of employment. Detailed information on applicable benefits, compensation structure, and contractual terms for your location will be provided during the hiring process.

Arrow is committed to equal pay for equal work. We provide upfront salary transparency and do not request past salary history from any candidate.

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Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open, and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Arrow è un datore di lavoro che garantisce le pari opportunità. Ci impegniamo a fornire un ambiente di lavoro accessibile, inclusivo, aperto e accogliente per persone con diverse abilità, background, stili di vita, orientamento sessuale, identità di genere, esigenze e aspettative, aiutando tutti gli individui a sfruttare al meglio il loro potenziale professionale. Onoriamo i nostri impegni ai sensi degli articoli 1 e 18 della legge n. 68/1999 e diamo particolare considerazione ai candidati delle categorie protette.

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