Waiter/Waitress - Bvlgari Hotel Milano

ph3Additional Information /h3 pbJob Number /b /p pbJob Category /b Food and Beverage Culinary /p pbLocation /b Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP /p pbSchedule /b Full Time /p pbLocated Remotely? /b N /p pbPosition Type /b Non-Management /p pbPay Range /b 22.491 - 24.000 euro /p h3Position Summary /h3 pService guests, escort guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Also assist in the maintenance, cleanliness of the restaurant area and equipment /p h3QUALIFICATION /h3 pbEssential /b /p ul liAbility to satisfactorily communicate in English with guests, management and co-workers to their understanding /li liAbility to provide legible communication /li liAbility to compute basic mathematical calculations /li liAbility to have basic computer knowledge /li liWine knowledge /li /ul pbDesirable /b /p ul liHigh school graduate, some college /li liCertification of previous training in liquor, wine and food service /li liCertification in alcohol awareness program /li liAbility to communicate in a second language /li /ul h3SKILLS /h3 ul liAbility to understand guest’s service needs /li liAbility to access and input information into Micros system /li liAbility to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time /li liAbility to perform job functions with minimal supervision /li liAbility to work cohesively with co-workers as part of a team /li /ul h3Job Functions /h3 ul liMaintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant /li liMaintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes /li liMaintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list /li liMaintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature /li liStrictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving /li liMaintain complete knowledge of Micros and manual systems /li liComplete opening duties as assigned /li liEnsure correct silverware is placed for each course in a timely manner /li liDirect guest to restrooms as outlined with BVLGARI standards /li liCheck and replenish beverages /li liRetrieve food orders from kitchen and serve to guests /li liOpen and serve wine / champagne bottles /li liPrepare and serve coffee drinks and tea /li liAnticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE /li liMaintain positive guest relations at all times /li liBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately /li liHandle guest complaints following the instant pacification procedures and ensuring guest satisfaction /li liMonitor and maintain cleanliness, sanitation and organization of assigned station and service areas /li liAdhere to all payment, cash handling and credit policies/procedures /li liComplete all closing reports as assigned and leave duty after reporting to Manager/Supervisor /li /ul h3Other Duties /h3 ul liCourteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. /li liAssist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. /li liTake reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures. /li liAssist in monitoring the guests' needs and all phases of the operation. /li liAnswer the telephone courteously and efficiently as specified in departmental standards /li liTake, record and confirm restaurant reservations/cancellations as specified in departmental standards /li liSupport the FB Manager with administration duties and menu engineering. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels Resorts, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr