Specialist - Milano via Torino

In this Specialist role in Milan, you drive store performance by leading a multidisciplinary team and optimizing customer journeys. You’ll monitor KPIs, oversee omnichannel services, and ensure high standards across makeup, skincare, fragrance, and Sephora Collection. You’ll develop talent, align daily activities with goals, and collaborate with cross-functional partners to deliver measurable results. This position offers a chance to shape in-store excellence within a global beauty community.

• competitive tailored welfare offers
• free beauty product gifts
• employee discounts on Sephora products
• learning and growth opportunities
• dynamic, inclusive culture
• Sephora Stands community initiatives

• Track qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & Collect, App download)
• Monitor team performance and define corrective actions
• Lead the department team and develop members' skills
• Maintain quality standards across department offerings (makeup, skincare, fragrance, Sephora Collection) and provide technical training
• Resolve disputes and foster team spirit to achieve goals
• Brief the team on results and monthly objectives; guarantee best Customer Journey and respect for guidelines
• Monitor and share daily results with Store Manager and team
• Ensure compliance with company procedures and commercial policies
• Manage in-store services performance (internal, external) and organize the Booxi platform
• Coordinate daily with Trade & Communication for store events and activities
• Support Managers in daily activities and contribute to store’s commercial and HR strategy
• Manage stockroom and optimize stock levels aligned with replenishment cycles
• Engage in events, masterclasses, and Digiclass activities in-store

• 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic, multinational retail
• Knowledge of key commerce KPIs and budget management, analysis, and daily reporting
• Business and goals orientation
• English professional knowledge
• Relationships management
• Analysis and reporting skills

• Critical thinking
• Resilience
• Collaboration
• Budget management
• KPIs tracking and reporting
• Omnichannel operations