Customer Success Manager Digital Building

What will you do?Ti occuperai di: Essere il punto di riferimento per i clienti assegnati per i servizi ricorrenti digitali.Consigliare e sviluppare la visione del cliente, definire chiaramente i risultati aziendali desiderati e creare un success plan.Essere responsabile del rinnovo e limitare il tasso di abbandono.Identificare possibili opportunità di pull through (rinnovo, cross e upselling) con gli esperti del Service Digital.Fornire regolarmente aggiornamenti sui clienti, approfondimenti sui dati, performance / issue trends.Creare e tenere traccia delle metriche standard del Customer Health Score MetricsCostruire, mantenere e sfruttare solide relazioni con i clienti.Fornire un ciclo di feedback sui potenziali miglioramenti dell'offerta, sulla base dell'adozione da parte dei clienti e degli input diretti.Identificare gli utenti delle offerte di servizi Digital e garantire la soddisfazione dei clienti.Guidare l'utilizzo e contribuire ad accelerare il valore del cliente per ogni prodotto/servizio.Assicurare incontri di follow-up con le vendite del Paese.Condividere e implementare le best practice per aumentare la realizzazione dei risultati.What qualifications will make you successful?Laurea in Ingegneria Gestionale o EconomiaPregressa esperienza in mansioni analoghe Buona conoscenza dell'ingleseProattività e dinamicitàOttime capacità comunicative e relazionali per lavorare in team e con stakeholders diversi, interni ed esterni.Approccio Customer oriented.Preferibile conoscenza del processo HVAC negli edificiPreferibile conoscenza sull’uso dei sistemi BMSPreferibile conoscenza dei parametri ambientali negli edifici, secondo termini di legge. What's in it for you?Permanent Contract;Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams;Special training tailored to your needs and career goals;Opportunity to develop based on clear career paths, to grow through experience and exposure;An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations;Global Family Leave program;Ticket restaurant or meal at canteen;Shareholding plans;Welfare programs that can be extended to your family;Health insurance and Professional/extraprofessional accident insuranceLet us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.