IT Aftersales Business Analyst

Job Posting Title: IT Aftersales Business Analyst

Overview

An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self‑driven, and motivated to join a team of open‑minded individuals. We are looking for someone who embodies the company’s core behaviors, based on our Own It model: Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high‑performing environment.

Responsibilities

• Act as the IT Business Analyst for Aftersales, working with the relevant IT Business Partner and business stakeholders.
• Serve as project manager in implementing all agreed changes and improvements in existing and future applications.
• Promote business efficiency analysis and propose digitization projects.
• Coordinate and coach all business stakeholders and liaise with other IT team members to complete all phases of the digital transformation in a timely, cost‑effective, and flawless manner, ensuring continuous operations and best quality outcomes.
• Collect and analyze business requirements; support users in formalizing requirements, addressing solutions, and designing processes from a digital transformation perspective.
• Manage and lead specific tasks or streams within a project: collect requirements, identify phases and elements, monitor task/stream progress, train users, and provide day‑to‑day production operations support.
• Support users in project activities and testing new functionalities and enhancements.
• Interact with other areas of digital transformation to successfully deliver a range of solutions.
• Interact with 3rd parties/suppliers, validate proposed solutions, and monitor activities, planning, costs, and due dates.

Qualifications

• Education: Degree in Management Engineering or Information Technology.
• Previous experience: 5–7 years in a similar position in multinational companies or in consulting companies; preferably in sectors with high industrial complexity and advanced information technology environments.
• Soft & technical skills: Proven experience on front‑end usage/implementation such as CRM (preferred Salesforce), B2B, B2C portals or custom applications.
• Basic know‑how on SAP module usage like SD, MM.
• Good project management skills and knowledge of Agile methodologies.
• Ability to meet deadlines, handle and prioritize requests.
• Creative and analytical thinker with good problem‑solving skills.
• Languages: Fluent in both Italian and English.
• Willing to travel domestically and internationally per project needs.

Equal Opportunity Employer Statement

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.