Stage Customer Solution Analyst - Nestlé Health Science

Position Snapshot

• Master’s degree in Economics, Business Administration, Management Engineering, or related fields
• Nestlé welcomes people with disabilities
• Full-time internship (6 months)

Position Summary

In this role, you will be part of the Customer Solution Analyst team, supporting the Nestlé Health Science business in customer service activities, order management, and reporting. You will be involved in administrative tasks, data analysis, and customer complaint resolution within the Customer Supply Chain Department.

You will provide end-to-end customer support throughout the order management process for Nestlé Health Science products, ensuring efficiency, accuracy, and high customer satisfaction.

A Day in the Life of a Customer Solution Analyst Intern

Order management

• Demand capture (Order entry management, Edi processes, Cloud platforms)
• Monitoring and understanding system alerts related to orders, deliveries, billing
• Taking corrective actions to resolve issues impacting order flow

Claims and deductions management

• Managing and resolving delivery issues, product returns, and pricing-related queries
• Daily interaction with public administration and private customers, sales force, and internal stakeholders (Tender Team, Credit, Logistics, Sales Support)
• Creation and management of claims & deductions reports. Collecting customer requests and forwarding them to the relevant internal departments

What will make you successful?

To be considered for this role, we’re looking for someone with the following skills and competencies:

• Good command of Excel and Power BI
• High attention to detail with strong organizational skills
• Proactive mindset with initiative and willingness to learn
• Ability to work both independently and collaboratively
• Fluent in both Italian and English

Who we are, What we Believe in

We are Nestlé. We are Good food, Good life company.

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People .

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities , groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.