Retention Specialist
Jobtailor
- Sviluppare e implementare strategie di retention personalizzate
- Monitorare i principali KPI di retention e churn rate, redigendo report periodici
- Effettuare chiamate outbound mirate verso clienti a rischio churn, al fine di comprendere le esigenze e proporre soluzioni personalizzate
- Offrire supporto proattivo ai clienti B2B individuando soluzioni che aumentino la soddisfazione e la fedeltà
Requirements
- Hai maturato esperienza in ruoli analoghi
- Possiedi ottime capacità comunicative e relazionali
- Hai una spiccata attitudine all’ascolto e all’empatia
- Hai una buona conoscenza dei sistemi operativi Windows e macOS
- Affronti e risolvi le problematiche in modo rapido, proattivo e orientato alla soluzione
Core Competencies
Demonstrates expertise in developing and implementing personalized retention strategies while effectively monitoring key performance indicators such as retention and churn rates. Proficient in providing proactive support to B2B clients, enhancing satisfaction and loyalty through tailored solutions.
Highest-signal resume keywords
- Retention Strategy Development
- KPI Monitoring
- Outbound Client Communication
- B2B Client Support
- Problem-Solving Orientation
Soft Skills
- Communication Skills
- Interpersonal Skills
- Empathy
- Active Listening
- Proactive Approach
Industry Keywords
- Retention
- Churn Rate
- Client Satisfaction
- B2B Solutions
Tools & Technologies
- Windows
- MacOS
Offerta di lavoro pubblicata 1 giorno fa
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