Hotel Operations Coordinator - Florence (m/f/d)

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.

We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.

At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

We are looking for a motivated hospitality enthusiast to join our Operations Team in Florence. Reporting to our Hotel Operations Manager, you will work onsite, behind the scenes, ensuring our properties are in their best shape for our guests.

• Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
• Collaborate with our Guest Experience team to track and address any complaints from guests
• Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
• Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
• Have an overview of all things happening at the property and troubleshoot any issues arising while keeping a cool head
• Have a unique opportunity to assist us with the pre‑ & post‑opening of any new hospitality units as the need arises

• Fluent in English
• Fluent in Italian
• Structured approach and high ownership
• Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations-related)

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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