Housing Operations Manager - Florence

Housing Operations Manager - Florence

On-site - Florence | Verto Education

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States. We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

About the Role

The Housing Operations Manager in Florence is responsible for the end-to-end management of Verto’s student housing model. This role serves as the primary coordinator for housing operations, working across multiple third-party landlords and vendors to ensure safe, compliant, and high-quality living environments for students. The Housing Operations Manager plays a critical role in risk mitigation, vendor accountability, and operational consistency, while partnering closely with Student Success and onsite leadership to support the overall student experience. This position reports to the Program Director and the Assistant Director of Student Success.

What You’ll Be Doing

Vendor & Landlord Management

• Manage relationships with housing agencies, landlords, and external vendors
• Ensure adherence to service-level expectations and contract standards
• Coordinate issue resolution across multiple housing providers
• Escalate unresolved maintenance or safety concerns as needed
• Monitor vendor performance and support continuous improvement

Maintenance & Environmental Coordination

• Serve as the primary coordinator for all housing-related maintenance
• Track and ensure resolution of issues (plumbing, utilities, environmental concerns, safety)
• Maintain a centralized system for tracking maintenance requests and outcomes
• Ensure timely vendor response and student follow-up on all reported issues

Health, Safety & Risk Oversight

• Conduct regular housing walkthroughs and safety checks
• Monitor environmental risks and identify recurring issues or patterns
• Maintain detailed housing incident logs and documentation
• Partner with Student Success and Health & Safety teams on escalations and response
• Support proactive risk mitigation strategies across housing inventory
• Assist in responding to urgent or after-hours student needs, on emergency phone rotation with other team members

Check-In / Check-Out Operations

• Oversee housing readiness prior to student arrival
• Partner with Student Success to plan and execute housing check-in and check-out processes
• Ensure completion of condition reports and inspections
• Coordinate room assignments, transitions, and relocations if applicable
• Manage damage reporting, documentation, and resolution

Cross-Functional Coordination

• Partner closely with the Program Director on housing strategy and risk management
• Collaborate with Student Success on student-facing housing concerns
• Reinforce housing policies and expectations with students
• Lead housing-related Disciplinary Meetings with students and subsequent sanctioning if applicable
• Support the Office of the Dean of Students and Health & Safety teams on housing-related communications, including parent communication when needed
• Contribute to a coordinated and student-centered residential experience
• Maintain accurate case documentation and communication in Salesforce

Off-Season Operations (Non-Student Periods)

• Conduct housing inspections with regard to suitability and vendor audits, with follow-ups as required
• Review contracts and support improvements in vendor performance
• Plan housing allocations and capacity for upcoming semesters

Qualifications

• 3–5+ years of experience in student-housing operations, property management, or student services
• Experience managing vendors or third-party partners
• Experience working in international or higher education environments preferred

Knowledge, Skills, and Abilities

• Working proficiency in both English and Italian languages
• Strong organizational skills and ability to manage multiple priorities
• Ability to coordinate across multiple stakeholders and external partners
• Strong problem-solving and crisis management skills
• Attention to detail in tracking, documentation, and follow-through
• Ability to identify risks and implement proactive solutions
• Strong communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Commitment to student safety, wellbeing, and high-quality service delivery

Right to Work

The candidate must have appropriate citizenship or work authorization (student visa not allowed) in place before the contract starts. Your status must allow you to work full time on an Italian contract. Verto Education does not sponsor visas. Candidates holding a permit per attesa occupazione may apply.

Benefits

Fixed-term CCNL Terziario Commercio contract, with opportunity for permanent employment. 8 euro per working day EDENRED Buoni Pasto.

Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.