Italian-Speaking Customer Support Agent I Onsite -Porto | Accommodation Support

ppWhether you are balready living in Portugal /b or bconsidering relocating from abroad /b, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal. /ppbLOCATION: /b Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position. /ppbWORKING SCHEDULE: /b Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day /ph3COMPENSATION /h3ulli€1,000 gross/month paid over 14 salaries /lili€7.63 food allowance per working day /liliWelcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment /liliAccommodation support (details are below) /li /ulh3The Role /h3pAs a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience. /ph3Your Responsibilities /h3ulliProvide professional customer support through verbal and written communication /liliHandle customer inquiries, requests, and complaints /liliIdentify customer needs and provide appropriate solutions /liliSupport more than one market when required /liliManage and retain large amounts of product and process information /li liTroubleshoot customer issues and follow established procedures /li liHandle disputes and sensitive situations professionally /li liPrioritize tasks effectively and work with strong attention to detail /li liDemonstrate active listening and empathy in every customer interaction /li liMaintain a high level of service quality in a fast-paced environment /li /ulh3Requirements /h3ulliFluent verbal and written communication in Italian /liliC1 level of English /li liStrong customer service and communication skills /li liExcellent problem-solving and prioritization abilities /li liAbility to learn, retain, and manage large amounts of information /li liStrong attention to detail and organizational skills /li liAbility to remain calm and professional under pressure /li liStrong empathy and active listening skills /li liComfortable working in a 24/7 rotational environment /li liAbility to support multiple markets simultaneously /li /ulh3Relocation Support /h3pCandidates relocating from outside Portugal can benefit from: /p ulliAccommodation support available in a shared residence, with a convenient contribution deducted from salary. /li liAccommodation details will be discussed during the interview process /li liNo flight ticket included /li /ul h3Why Portugal? /h3pTake the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations. /p /p #J-18808-Ljbffr