It Desktop Support Technician

ph3IT Desktop Support Technician /h3 pAzienda : Cpl Aromas Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - IT Desktop Support Technician /h3 pAs the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles.A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and,we offer equal opportunities and flexibilities. /p h3Reports to: /h3 pGlobal Enterprise Integration Architect /p h3Job Purpose: /h3 pResponsible for ensuring the reliable, secure, and efficient operation of the IT infrastructure in Spain and France, working closely with internal IT team, Group IT, and external providers. The role focuses on maintaining and optimizing IT systems and manufacturing applications, delivering end-user support and infrastructure projects, enforcing cybersecurity measures and user training, monitoring and responding to security threats, and ensuring all IT services align with Group IT policies and business requirements. /p h3Tasks and Responsibilities: /h3 ul liPerform on-site analysis, diagnosis, and resolution of complex desktop issues for end users, and recommend and implement corrective solutions, including off-site repairs for remote users as needed. /li liInstall, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver the required service levels for desktop systems. /li liBuild, install, and test custom configurations based on various platforms and operating systems. /li liCollaborate with members of the IT team to ensure the efficient operation of the organization’s desktop computing environment. /li liWhen necessary, manage and troubleshoot issues with end-user network software products for workstations. /li liEnsure that desktop connections—i.e., network jacks—are functioning properly. /li liSet up tests and applications to monitor desktop performance, then provide performance statistics and reports. /li /ul h3Skills and Attributes Required: /h3 ul liAcademic studies related to IT. /li liProfesional experience in similiar position. /li liHigh level of English and Spanish proficiency. /li liGood written, oral, and interpersonal communication skills. /li liStrong customer service orientation and attention to detail. /li liAbility to prioritize and execute tasks effectively in high-pressure environments. /li liAbility to travel for business purposes. /li /ul pAll qualified applicants will be considered for employment irrespective of race, ethnicity, national origin, religion, age, sex, gender identity or disability status. Due to large volume of applications, we are only able to contact applicants who meet the role requirements. The salary package offer will only be discussed with the final candidate, based on the individual’s relevant experience and skills. /p /p #J-18808-Ljbffr