It Support Specialist

ph3IT Support Specialist /h3 /brpAzienda : Nemetschek Group /p /brpTipo Lavoro : Full Time /p /brpItaly /p /brh3Descrizione Lavoro - IT Support Specialist /h3 /brpWe're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment. /p /brh3Key Responsibilities /h3 /brul /brliProvide first-class technical support for desktop, laptop, mobile, and telecommunications environments. /li /brliPerform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune. /li /brliTroubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues. /li /brliManage incidents and service requests via the ticketing system, meeting agreed SLAs. /li /brliSupport employees remotely and on-site across global locations. /li /brliMaintain accurate ticket documentation, categorization, and asset records. /li /brliCreate and maintain knowledge-based articles, user guides, FAQs, and process documentation. /li /brliPromote effective use of collaboration technologies and recommend productivity solutions. /li /br /ul /brh3What We're Looking For /h3 /brul /brliStrong technical understanding of IT systems, devices, and support processes /li /brliExcellent troubleshooting and problem-solving abilities /li /brliExperience with ticketing systems and service desk environments /li /brliFamiliarity with ITIL-based support methodologies /li /brliStrong organizational and documentation skills /li /brliExcellent verbal and written English communication skills /li /brliCustomer-focused mindset with a passion for helping others /li /br /ul /brh3What Makes You Successful /h3 /brpYou thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies. /p /brh3Why Join Us? /h3 /brul /brliA global, collaborative work environment /li /brliExposure to modern technologies and digital workplace solutions /li /brliOpportunities for professional growth and development /li /brliA supportive team culture focused on innovation and continuous improvement /li /br /ul /brpBelow is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: /p /brpBluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world. /p /brh3Informazioni sull'azienda /h3 /brpNemetschek Group /p /brpThe Nemetschek Group is a pioneer for digital transformation in the AEC/O and the media entertainment industries. With its intelligent software solutions, it covers the entire lifecycle of building and infrastructure projects, guides its customers into the future of digitalization and enables them... /p /brpAbout Bluebeam: /p /brpThe construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK. /p /brpCome design and build your future with us. /p /brpBluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. /p /brp#Bluebeam #LI-Hybrid /p /p #J-18808-Ljbffr