Account Manager, Smb

In this role you drive the end-to-end SMB (small and medium-sized business) relationship, protecting margins and growing revenue through structured servicing, retention, and cross-sell. You manage ~200 merchants in a high-volume book, collaborating with a cross-functional team to onboard, qualify leads, and move opportunities through a defined playbook. You influence merchant adoption on partner platforms and uphold disciplined pipeline hygiene. This position offers a chance to impact merchants’ ability to compete like larger players in a global payments ecosystem.

• generous paid time off
• healthcare coverage for you and your family
• financial security resources
• mental health support
• balanced hybrid work model
• Acquire, manage, and deepen relationships with SMB merchants
• Prioritize tasks and adhere to policies and procedures
• Qualify partner-sourced and AI-qualified leads and prioritize outreach
• Present onboarding and value propositions to merchants on partner platforms
• Handle objections, close opportunities, and smooth PayPal acceptance
• Maintain accurate activity, pipeline, and next-step records; ensure complete context on handoffs to Account Management
• Engage with the team to propose solutions and improve efficiencies
• Contribute to solutions and drive process improvements
• 3+ years of relevant experience and a Bachelor's degree, or equivalent combination of education and experience
• Excellent lead qualification and questioning skills
• Clear, confident communicator able to articulate value and handle objections
• Strong pipeline hygiene and disciplined follow-up in a high-volume environment
• Ability to hand off relationships with complete context to Account Management
• Experience in sales, customer acquisition, or inside sales (preferred)
• strong communication
• relationship-building
• problem-solving
• opportunity closing