Store Manager - Ralph Lauren home

Store Manager – Ralph Lauren Home (Milan)

Our Company

Ralph Lauren Home is one of the most iconic luxury lifestyle brands in the world. Since 1983, the brand has offered a comprehensive range of high‑end furniture, lighting, floor coverings, fabrics, wallcoverings, tabletop items, decorative accessories, and textiles for beds and baths.

About the Role

The Store Manager acts as a brand ambassador, ensuring the flagship store reflects the highest standards of service, product presentation, hospitality and brand image. The role develops relationships with private clients, interior designers and architects while overseeing daily store operations and team performance.

Key Responsibilities

• Sales & Business Development
  Drive store sales and overall business performance across all product categories by analysing performance data, setting clear goals for the team, and implementing improvement strategies. Translate HQ objectives into actionable plans, provide regular sales reporting and forecasts, and promote cross‑selling across categories.
• Client Experience & Clienteling
  Ensure an excellent luxury client experience throughout the full journey—from first contact to after‑sales follow‑up. Support the team in building client loyalty, maintain accurate CRM usage, and uphold the Ralph Lauren Home brand image.
• Store Operations & Brand Standards
  Maintain store presentation, visual merchandising and product displays in line with luxury standards. Oversee stock accuracy, inventory counts, product care, and store maintenance. Ensure compliance with health and safety regulations and company policies.
• Team Management
  Lead, motivate and develop the store team. Organise induction, training, briefings and one‑to‑one meetings. Foster a collaborative, high‑performing culture and ensure effective staffing and coverage.

Experience

• 5–10 years of experience in luxury retail, luxury interiors, furniture, home décor, design or lifestyle brands.
• Previous store‑management experience is required.
• Proven sales track record and strong commercial awareness.
• Experience working with private clients, interior designers and architects.
• Strong knowledge of furniture, materials, finishes, textiles, and accessories (preferred).
• Bachelor’s degree preferred (Interior Design, Architecture, Design, Business or related field).

Skills

• Strong sensitivity to luxury, interiors, aesthetics and client experience.
• Strong analytical skills and knowledge of retail KPIs.
• Excellent leadership, communication and interpersonal skills.
• Strong customer‑service orientation and clienteling mindset.
• Excellent organisational skills and attention to detail.
• Responsibility, reliability and proactive attitude.
• Fluent in English and Italian (additional languages are a plus).
• Excellent computer skills: Outlook, Word, Excel and CRM tools.

Job Details

Location: Milan (store‑based).
Working hours: Full time, 40 hours per week from Monday to Sunday, 10AM to 7PM.
Contract type: Open‑ended.
Salary: RAL €60000 – €70000 plus commission.
Benefits: Ticket restaurants every working day.

Why Join Us

This is a unique opportunity to launch the first Ralph Lauren Home flagship store in Milan and contribute to the expansion of the brand’s home business within the Luxury Living Group, part of Haworth Lifestyle Group.

Luxury Living Group is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).