Customer Success Specialist

4URSPACE’s Customer Success Specialist is ultimately responsible for the complete post-sales lifecycle of a 4URSPACE user.Languages Required: Italian, French, and EnglishResponsibilities
Lead the post-sale engagement, retention, and growth of your customersArticulate and drive customer use cases, customer value, and expansion while maintaining a trusted customer advisor statusServe as a trusted advisor to the customers and educate them on the use and benefits of our products and our industryDeliver compelling product demos to prospective and existing customers, showcasing key features and value propositions tailored to their specific needsLead structured customer onboarding programs, ensuring new users are set up for success from day one with clear milestones and hands‑on guidanceDesign and deliver training sessions for customers across all levels, equipping them with the knowledge and skills to get the most out of 4URSPACEPerform quarterly business reviews to align on business priorities, optimisation opportunities, 4URSPACE product roadmap, review services satisfaction, share usage patterns or insights, surface issues, guide how to optimise the value from 4URSPACE, and identify product expansion opportunitiesAdvocate for the customer to internal stakeholders. Share customer feedback and insights on the innovation and improvement needed to optimise the 4URSPACE user experienceDrive overall account health, including performance, cost optimisation, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Qualifications
2+ years of experience in a client‑facing role, ideally in customer success, managing relationships with large, global, and complex organisations, preferably working with a technical productSophisticated business sense and understanding of the underlying drivers and strategy of our users’ businessesTrack record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsStrong analytical skills and operating rigorStrong executive presence and presentation skills, particularly for in‑person meetings with multiple stakeholdersHistory of success as a consultant, pre‑sales, technical account management, or equivalentTrack record of managing large, complex projects and/or programmesHas handled difficult customers or situations and can demonstrate resolutionsWillingness to tackle things on your ownMust work within a team environmentAbility to navigate data and people to find answersThe motivation and flexibility to work well in a high‑growth environment where things change quicklyFluency in Italian, French, and English (written and spoken)
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