Quality Control Large Item Manager

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Italian market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for an analytical, process-driven Quality Assurance professional with deep experience in high-volume industrial inventory and damage control. The role requires someone who can build an entire inspection and compliance framework from scratch, specifically tailored for non-standard, bulky, and high-value e-commerce freight.

The Mission & Core Scope

• The Mission: Establish, implement, and lead the comprehensive quality control, inventory auditing, and damage-mitigation framework within our brand-new Large Item Distribution Center, ensuring absolute stock integrity and process compliance from Day One.
• The Scope: You will take full accountability for all QA protocols across the Milan Large Item DC—covering inbound inspection, standard storage auditing, damage claim verification, and process compliance—while directly aligning local standards with global HQ quality targets.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• QA Framework Architecture: Successfully design and deploy localized Standard Operating Procedures (SOPs) for product inspection, high-value inventory auditing, and cargo damage classification before site operations go live.
• Defect and Damage Reduction: Implement rigorous handling audits and preventative measures to significantly reduce product damage rates during the receiving, picking, and loading phases.
• Inventory Accuracy & Cycle Counting: Drive and optimize the facility’s continuous inventory verification and cycle counting programs, ensuring near-perfect stock synchronization between physical assets and the Warehouse Management System (WMS).
• Compliance & Standards Auditing: Establish an internal continuous audit routine to verify that warehouse teams are executing operations in 100% compliance with both corporate SOPs and local industrial regulations.

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of successfully establishing, launching, or restructuring a quality control or inventory assurance department within a high-volume logistics hub or large-scale retail distribution center.
• Deep QA/QC Competence: Strong experience with Quality Assurance tools and Lean/Six Sigma methodologies, combined with a proven ability to manage non-standard, heavy, or bulky goods inventories.
• Language Proficiency: Professional fluency in English and Italian is mandatory to conduct local process audits and deliver clear technical quality performance reports to global HQ. Knowledge of Mandarin is a highly valued corporate asset.
• Operational Flexibility: High adaptability regarding working hours and floor presence during the initial inventory intake and launch phases of the fulfillment network.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics?