Technical Account Manager

## Technical Account ManagerApplylocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: JR-05716**Summary**Technical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.Job description**MAIN RESPONSIBILITIES*** ## Manage a portfolio of selected customer, guide customers through onboarding and provide expert advisory services.* ## Present the service to customers and ensure that their expectations align with the service's scope.* ## Drive product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.* ## Complete initial assesment forms with customers.* ## Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.* ## Organize and lead periodical call with customers.* ## Proactively inform customers about new releases, EOL updates, and other relevant information.* ## Carry out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.**REQUIREMENTS** **Education:** • Bachelor or Master Degree (completed IT-related education or equivalent qualification) **Experience:** • 3-4 years of work experience **Knowledge:** • Theoretical and practical knowledge in the IT environment • Understanding of operating systems (Windows, macOS, Linux), network architecture and application software • High analytical skills and structured way of working **Language:** • English B2, Italian native **Communication:** • Very good verbal and written communicationPrimary locationMilanAdditional locationsTime typeFull time### Get to know us:We are constantly looking for a new colleagues to join the success story of a company founded in the EU with a global impact. At ESET, we continuously demonstrate that top-notch expertise and innovations developed in Slovakia can confidently compete with the biggest players in cybersecurity worldwide. If you want to work for a company that values quality, expertise, and real impact in the world, we want to hear from **YOU**.### Take a look inside:Our office is primarily Sales & Marketing oriented.The ESET branch in Milan, Italy, focuses on providing cybersecurity solutions tailored to the local market, enhancing the company's presence in the region. ESET has been active in Italy for many years, establishing itself as a trusted provider of digital security solutions, including endpoint protection and advanced threat management. The Milan office supports both business and individual customers, emphasizing local partnerships, training, and technical support to adapt to the evolving cybersecurity landscape.ESET's commitment to the Italian market reflects its global mission of delivering top-tier cybersecurity solutions while maintaining a localized approach to better serve customers' needs. #J-18808-Ljbffr