Cluster director of sales

Luogo di lavoro: Palermo

CLUSTER DIRECTOR OF SALES

At Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you.

Our Company

Rocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium.

The Role

The Cluster Director of Sales will lead the sales strategy for the properties under responsibility, balancing revenue growth through account management, account development, strategic partnership management and long-term market positioning.

The role requires a dynamic leader with strong emotional intelligence, able to manage senior stakeholder expectations while inspiring and developing high-performing teams. The Cluster Director of Sales will act as a key business partner to Revenue Management, Marketing and Operations, developing and executing cohesive commercial strategies that drive performance, optimize profitability and strengthen client relationships across both properties.

The main duties and responsibilities will be:

• Define and execute sales strategies to drive the commercial success of both properties through key account management and account development.
• Contribute to long-term business planning, budgeting and forecasting, including the preparation and definition of annual Sales & Marketing plans for the properties under responsibility.
• Build strong partnerships with Revenue Management, Marketing and Operations to align strategies and achieve commercial objectives.
• Partner closely with Revenue Management to optimize pricing, segmentation and channel mix for sustained growth.
• Ensure visibility and awareness across all key markets, working closely with Global Sales Office teams to develop relationships and maximize opportunities.
• Use data-driven insights and market intelligence to anticipate market shifts, identify opportunities and mitigate risks.
• Lead and develop the Sales team, driving performance against agreed targets and fostering collaboration across functions.
• Work closely with Groups & Events Sales teams to drive business development, increase enquiry volumes and conversion, and achieve Groups & Events targets.
• Represent the properties at key domestic and international trade shows, workshops, roadshows and sales activities.

What are we looking for?

• Proven experience in a senior Sales leadership role within luxury hospitality.
• Over five years of experience in the North American market, with in-depth knowledge of luxury consortia and established industry connections in the U.S.
• Strong experience in key account management, account development and strategic sales planning.
• Proven leadership and people management skills, with the ability to inspire and develop high-performing teams.
• Strong commercial acumen, analytical capabilities and market awareness.
• Fluent in English and Italian.
• Willingness to travel domestically and internationally as required.

What do we offer?

• Unique growth opportunities: We offer career paths tailored to your ambitions, with opportunities to specialize or grow.
• Ongoing training and development (hard and soft skills) specific to your role and department.
• Inclusive and flexible environment: We foster an inclusive work environment that values diversity and ensures a work-life balance.
• Discounted hotel rates (€35 per night) for 6 months. You will also receive a 50% discount at Company bars and restaurants and a 20% discount on wellness treatments at our spas and on "Irene Forte" products.
• Initiatives for your well-being: BenefitHub portal with discounts on all products, flexible hours, and time management.
• A competitive salary enhanced by Discretional Service Appreciation structured fairly for all employees.
• Permanent Contract, CCNL Turismo.

Our Recruitment Process

At Rocco Forte Hotels, we value transparency. Following an initial phone or email conversation, you will have individual interviews with HR and the relevant business stakeholders to further explore your profile and experience. If these stages are successful, you will then meet with senior leadership for a final interview. Regardless of the outcome, we will provide you with clear and constructive feedback throughout the process.

Rocco Forte Hotels is an Equal Opportunity Employer and is committed to providing equal opportunities to all applicants. By submitting their application, candidates consent to the processing of their personal data for recruitment purposes, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).