Sales Coordinator / Customer Service Representative (m/f/d)

ph3Sales Coordinator / Customer Service Representative /h3pbIndustry : /bSpecialty Chemicals Nutraceutical Ingredients Distributor-Manufacturer / Supply Chain Management /ppbJob Location : /bMilano, Italy /ph3Job Description /h3pThe Sales Coordinator / Customer Service Representative in our Chemical business supports existing business, acts as the main link between customers and suppliers, and manages sales orders, delivery schedules, invoicing, credit limits, and payment follow-up. The role ensures timely and accurate information on sales transactions, supports the sales team with order entry and sales development activities, and reports to the Commercial Manager in charge of the local business. /pulliAct as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information. /liliEnter and monitor purchase, sales, and related data in the local IT system from order entry to completion. /liliHandle phone inquiries professionally and support Product Managers with inventory monitoring. /liliResolve customer issues promptly and effectively. /liliSupport payment collection, credit limit control, and payment recovery when needed. /liliCoordinate with logistics providers and accounting to ensure efficient processes. /liliShare market insights and sales opportunities gathered through customer contact. /liliSupport the sales team with related tasks and business development activities. /liliManage inventory and logistics from suppliers´ plants to customers. /liliHandle related administration, paperwork, filing, and main phone coverage. /liliProvide back-up customer service support and assist with other assigned projects. /li /ulh3Experience And Qualifications /h3pBachelor’s degree in business, international sales, export, or a related field, with 5–10 years of relevant B2B experience. /ppHighly organized, detail-oriented, and customer-focused, with strong communication, follow-up, interpersonal, and time management skills. /ppProactive, flexible, and solution-oriented, with a professional phone manner and strong MS Office skills; ERP experience, such as IFS, is a plus. /ppFluent Italian and English are required; Spanish or French is a strong asset. /ppThe position is based in our Milano office but may require very occasional domestic and international travels. Part-time home office work is possible. All genders are welcome. As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail. /p /p #J-18808-Ljbffr