Customer Service Representative

ppWe are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved. /p h3Key Responsibilities /h3 ul liRespond to client enquiries via phone, email, and live chat in a timely and professional manner /li liTroubleshoot platform issues and elevate to technical teams where necessary /li liGuide new users through the Bryq platform and help them get set up /li liLog and track client interactions accurately in the CRM system /li liIdentify common issues and share feedback with the product team to improve the client experience /li liMeet individual and team service level targets for response time and resolution quality /li liSupport onboarding of new client accounts alongside the Customer Success team /li /ul h3Requirements /h3 h3Required Qualifications /h3 ul li1-3 years of experience in a customer service, support, or client-facing role /li liStrong written and verbal communication skills in English /liliAbility to manage multiple enquiries simultaneously without losing attention to detail /li liComfortable working with digital tools and learning new software quickly /li liSecondary education or above /li /ul h3Preferred (Nice To Have) /h3 ul liExperience in a SaaS, HR technology, or recruitment environment /li liFamiliarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk) /li liA second European language /li liExperience working in retail, hospitality, or call centre environments — your frontline service skills translate directly /li /ul h3Benefits /h3 ul liCompetitive salary with performance-based bonus /li liFully remote or hybrid working options /li li25 days annual leave plus public holidays /li liAccess to professional development budget /li liHealth and wellness allowance /li liA team that values your input and gives you room to grow /li /ul /p #J-18808-Ljbffr