Operations Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As Operations Manager for Glovo Italy, you will lead the Supply Excellence Team to ensure an exceptional customer experience in one of Glovo’s most strategic and complex markets. With a strong analytical mindset, leadership capability, and execution excellence, you will be responsible for driving operational efficiency at scale, supporting rapid growth, and continuously improving service levels.

You will lead a high-performing team that combines operational excellence with the right sense of business acumen, ensuring that every initiative is value-generating.

THE JOURNEY

• Lead Supply Excellence team that delivers insights, proactively identifies opportunities, and optimizes operation performance.
• Own and lead supply operational metrics in Italy, ensuring the highest level of service quality and delivery speed.
• Build, coach, and empower a high-performing team of Operations analysts, (5+ FTEs), fostering a culture of ownership, data-driven execution, and continuous improvement.
• Deep-dive into operational data to detect trends, surface inefficiencies, and deploy impactful strategies that drive performance at country and city level.
• Design, roll out, and optimise core operational processes to support fleet growth, partner satisfaction, and profitability across the entire supply ecosystem.
• Oversee courier supply health , ensuring availability, balance, and compliance to deliver excellence at scale in both stable and high-pressure environments.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Experience & Background

• 5+ years’ experience in Operations , Supply Chain, Strategy Consulting, or equivalent high-impact environments..
• Track record in leading high-performing teams , including recruiting and developing top talent.
• Strong exposure to high-growth, tech, e-commerce, or marketplace environments .
• Background in industrial engineering , supply chain management and/or strategy consulting (e.g., MBB) in fast-paced companies is a strong plus.
• Fluency in Italian and English is required.

Skills & Leadership Competencies

• Data Obsession & Analytical Rigor : You consistently extract actionable insights from complex data sets and base every decision on evidence.
• Strategic Thinking : You evaluate opportunities and challenges holistically, always aligning execution with long-term impact.
• Team Leadership : You have proven experience hiring, mentoring, and scaling high-performance teams that thrive under your guidance.
• Operational Expertise : You have 5+ years of experience in fast-paced, high-responsibility roles (consulting, operations, industrial engineering or tech platforms), ideally with on-demand or logistics exposure.
• Process Excellence : You create clarity out of chaos and are constantly looking for ways to standardise and improve how things are done.
• Customer-First Mindset : You care deeply about the experience of end-users, from customers to couriers to partners, and act on that empathy.
• Problem-Solving & Curiosity : You break down problems, go deep to understand root causes, and are always generating innovative solutions.
• High Ownership & Autonomy : You don't wait to be told what to do — you act, test, and iterate fast to make things better every day.
• Influence & Communication : You know how to clearly communicate priorities and motivate others, internally and externally, around shared goals.
• Flexibility & Resilience : You thrive in change, multitask with ease, and stay composed in fast-evolving environments.

Culture

• Ability to work in a high growth and high-performing environment with a fast pace while being hands-on and autonomous.
• Adaptable and positive mindset: possess a flexible attitude towards evolving roles within the finance domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope.
• A can-do attitude and endless curiosity, you wonder why something happened, spend hours figuring it out, and can’t stop thinking about solutions.
• Obsessed with continuous improvements, delivering value and allergic to manual tasks!
• An empathetic and inclusive attitude - you are always respectful, kind, and fair.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?