Instruments & Operations Support

Job Description

Join BD as an Installation & Operations Coordinator, where you will play a key role in ensuring the smooth execution of installation projects and early operational support. As the central point of coordination, you will collaborate with cross‑functional teams and customers to deliver high‑quality service and drive operational excellence.

Responsibilities

• Coordinate end-to‑end installation processes from order to go‑live, ensuring all milestones and timelines are achieved.
• Act as the main point of contact between Sales, Service, customers, and Field Service Engineers (FSEs).
• Ensure full readiness for installations, including site preparation, documentation, and parts availability.
• Manage and improve operational processes, identifying inefficiencies and driving continuous improvement initiatives.
• Monitor key KPIs (e.g., installation lead time, on‑time completion) and provide regular reporting on progress and risks.
• Support cross‑functional operations activities, including backup for planning, dispatching, and inside sales when needed.

Preferred Requirements

• 2–5+ years of experience in service operations, technical support, or project coordination.
• Experience in healthcare, diagnostics, or medical devices is a strong advantage.
• Familiarity with installation processes and field service operations.
• Strong problem‑solving skills with the ability to work effectively under pressure.
• Ability to manage multiple stakeholders and priorities in a fast‑paced environment.
• Proactive, team‑oriented mindset with excellent communication skills.

Salary Range

€40,700.00–€65,150.00EUR Annual

Location

Primary: ITA Milano – Via Enrico Cialdini

Equal Opportunity Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.