Aftersales & Spare Parts - Technical/Training/Warranty Manager

Azienda

International automotive company, part of a leading global industrial group, currently undergoing strong expansion across the European market. The Italian branch represents a strategic start-up with ambitious growth plans and a key role in developing the local market.

Offerta

Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.

• Build and implement technical management, training, warranty, and claims processes, including team set-up;
• Provide technical support and contribute to the development of quality and warranty systems;
• Define and monitor KPIs for the technical quality team and service network;
• Implement the technical quality business plan;
• Develop and execute training plans;
• Set up and manage technical training sessions;
• Define and track KPIs for the warranty team;
• Lead warranty business planning and manage warranty operations across service stations and dealers;
• Support additional activities within the After Sales department.

Competenze ed esperienza

• Fluent in Italian and English;
• Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market;
• Strong understanding of aftersales, warranty, and technical quality processes;
• Experience managing dealer and service networks;
• Hands‑on, proactive approach, with the ability to operate in a start-up environment;
• Strong organizational and stakeholder management skills.

Completa l'offerta

• Competitive salary ranging between €70,000 and €80,000 per year
• Permanent contract

Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.