Projektmanager/Business Analyst Dynamics
TMC
ph3Über diese Stelle /h3 pDynamics 365-Projekte mit Schwerpunkt auf Contact-Center-Prozesse. In dieser Rolle arbeiten Sie eng mit Geschäftsinteressenten und IT-Teams zusammen, um Anforderungen zu erfassen, Projektaktivitäten zu koordinieren, die Lösungsentwicklung zu unterstützen und eine erfolgreiche Einführung der Dynamics 365-Funktionen über alle Kundenschnittstellen hinweg sicherzustellen. /p ul liVerwaltung und Koordination von Microsoft Dynamics 365-Projekten in Bezug auf Contact-Center-, Kundenservice- und CRM-Prozesse. /li liErfassen, analysieren und dokumentieren von geschäftlichen Anforderungen sowie deren Übersetzung in User Stories, funktionale Spezifikationen und Projektziele. /li liUnterstützung bei der Prozessabbildung und Gap-Analyse über alle Kundeninteraktionsabläufe hinweg, einschließlich Sprach-, Chat-, E-Mail-, Routing-, Fallmanagement- und Produktivitätsprozesse für Agenten. /li liKoordination von Projektzeitplänen, Meilensteinen, Risiken, offenen Punkten und Abhängigkeiten sowie Sicherstellung der rechtzeitigen Nachverfolgung mit Geschäfts-, technischen und Herstellerteams. /li liBeitrag zu Tests, UAT, Schulungs- und Einführungsaktivitäten, Erstellung von Dokumentationen, Statusberichten und Berichterstattungsmaterialien für Stakeholder. /li /ul /p #J-18808-Ljbffr
Offerta di lavoro pubblicata 2 giorni fa
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