Field Product Support

ph3Be visionary /h3 pTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. /p h3Be visionary /h3 pTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. /p pWe are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. /p h3Job Description /h3 pItaly is one of the world's leading boat manufacturers, and Raymarine has been working for years with all the major shipyards that produce boats ranging from 5 to 40 meters in length. /p pWe design, develop, and manufacture cutting-edge products, and work with main shipyards to deliver innovative, reliable, and easy to operate products and solutions. /p pWe are looking for a motivated and dynamic person who will be expected to manage on-field product support for all our customers, including OEMs (shipyards) and dealer network. /p pYou will be part of the Product Support team, helping colleagues in managing any problems related to Raymarine/FLIR products. /p pYou will be responsible for diagnosing and resolving problems to ensure complete customer satisfaction and participate in trade shows or promotional events organized by the Company. /p h3About The Role /h3 pAs a Product Support Specialist, you will be the primary technical contact for our customers, including OEM boat builders, dealers, and end users. You will provide expert field-based support, diagnose technical issues, and work closely with internal teams to ensure exceptional customer satisfaction. /p pThis is an exciting opportunity for someone who enjoys troubleshooting technical challenges, building customer relationships, and working with innovative marine technologies. /p h3Key Responsibilities /h3 ul liProvide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products. /li liSupport customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta. /li liDiagnose and resolve product-related technical issues efficiently and professionally. /li liAct as the main point of contact for customers requiring technical assistance and after-sales support. /li liCollaborate closely with internal Customer Service and technical teams to resolve complex cases. /li liParticipate in trade shows, exhibitions, product demonstrations, and promotional events. /li liMaintain strong relationships with OEMs, dealers, installers, and end users. /li /ul h3About You /h3 pWe're looking for someone who is technically minded, customer-focused, and passionate about problem solving. /p h3Main competencies required /h3 ul liTechnical or scientific qualification (degree or secondary school diploma). /li liStrong analytical and troubleshooting skills. /li liGood understanding of electrical and electronic systems. /li liExcellent interpersonal and communication skills. /liliAbility to build strong relationships with customers and colleagues. /li liProactive approach with strong initiative and self-motivation. /li liGood level of English. /li liProficient with IT systems and standard computer applications. /li /ul h3Desirable /h3 ul liA passion for boating and the marine industry. /li liPrevious experience supporting technical products or marine electronics. /li /ul h3Travel /h3 pThis role requires regular travel throughout Italy and occasional travel to other European countries within the Mediterranean region. /p h3What We Offer /h3 ul liThe opportunity to develop your career with one of the world's leading marine electronics manufacturers. /li liExposure to innovative technologies where hardware, software, and cutting-edge RD come together under one roof. /li liA collaborative and supportive culture that values teamwork, creativity, and problem solving. /li liCompetitive salary and benefits package. /li liOpportunities for ongoing learning and professional development. /li /ul h3Why Raymarine? /h3 pAt Raymarine, we are passionate about creating technology that enables people to enjoy life on the water with confidence. By joining our team, you'll be helping to deliver world-class marine solutions while working alongside talented colleagues in a dynamic international environment. /p pRaymarine is an equal opportunities employer and welcomes applications from all suitably qualified candidates. /p pThis position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. /p pTeledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. /p /p #J-18808-Ljbffr