Field Service Engineer

ppARKRAY is a medical device manufacturer that is contributing to the health and well-being of people all over the world through the discovery of new technologies. With over 65 years in business, our products are now being used in 80 different countries worldwide and still growing; especially in the European region. /p pThe Field Service Engineer will install, repair, maintain, and relocate ARKRAY’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems. /p pJoin us and build the future with ARKRAY! /p h3Duties and Responsibilities /h3 ul liPerform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness. /li liManage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals. /li liEnsure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY’s customers by understanding customer needs and providing appropriate solutions. /li liProvide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements. /li liReview service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises. /li liMaintain Device History Records and monitor modification and software upgrade status. /li liReview failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution. /li liMaintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins. /li liCoordination of the activities of some external service agencies within the assigned area /li liThis job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by management. /li /ul h3Qualifications /h3 ul liDegree in Engineering or related fields. /li li2+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment (IVD-IVDR) that are used in a laboratory setting. /li liWillingness to travel. This position will require regular travel, including overnight stays, sometimes outside the defined territory, to meet customer needs. /li liAble to lift and carry equipment up to 50 kg (appropriate lifting tools and support are provided for heavy machinery). /li /ul h3Location /h3 pNorthern Italy (based in Milan) /p h3Office /h3 pMunicipality of Vimercate Via Torri Bianche, 9 /p pFor more information about our company and products, please visit our website: /p h3Other /h3 pARKRAY is an Equal Opportunity Employer: minorities, women, veterans, individuals with disabilities, and any other protected class. /p /p #J-18808-Ljbffr