Technology Service Specialist

Demand and service provisioning specialist
Country/Region: IT
Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.
As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.
Pioneer the future of Space Technology
Bring connectivity to remote frontiers
Embrace cultural diversity in our global team
In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
We are proud that one-third of our executive team and 60% of our board are represented by women.
Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
Sustainability at Our Core : At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.
Apply today and help us build a more inclusive, sustainable future in the world of satellite technology
We are looking for an enthusiastic and skilled Demand and Service Provisioning Specialist to join our team and play a critical role in contributing to the governance, optimization, and continuous improvement of service delivery and provisioning processes within the Business Operations team. In this position, you’ll work closely with internal Business, Technical, Engineering and IT Teams and external Distributors, contributing directly to our ongoing projects and initiatives. You combine technical understanding and operational discipline, with curiosity for how complex services are delivered and improved.
You have an analytical and structured mindset, capable of managing priorities and monitoring performance metrics.
You see process governance as a way to enable scalability, efficiency, and quality in service delivery.
Coordinate technical and operational activities related to the activation, modification, and management of connectivity services.
Collaborate with technical and product teams to ensure proper service orchestration and effective cross‑functional communication.
Gather and formalize product requirements, supporting the Product Management team in service evolution initiatives.
Support service governance activities , ensuring alignment between business requirements and operational capabilities.
Contribute to the definition and implementation of service delivery and provisioning workflows , focusing on SLA, KPI, and process improvement.
Preferred Master Degree in Business Management, Telecommunications Engineering, Computer Science or related fields with some experience in telecommunications.
From 3 to 5 years of experience in delivery management and business operations activities.
Solid understanding of networking fundamentals (IP, routing, etc.).
Experience or strong interest in Service Management and Provisioning Operations.
Familiarity with Salesforce and with Service Management (e.g., Service Now) and Data Analytics (e.g., Tableau).
Familiarity with ITIL or similar Service Governance frameworks.
Proficiency in written and spoken English.
Ability to travel, if required.
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