Account Delivery Manager

The mission of an Account Manager is to bring value to the clients by ensuring their needs are understood, prioritized, and met through excellent delivery service. Act as the primary point of contact for overall contract delivery.
Understand client business goals, challenges, and requirements to effectively tailor services to meet their needs.
Build the governance structure, agreed with the client expectations and drive the execution.
Develop strategic account plans that outline objectives, growth opportunities, and strategies for enhancing client relationships.
Identify and pursue opportunities for upselling or cross-selling additional services based on client needs and business objectives.
Responsible for monitoring and managing the financial health of services by evaluating estimated versus actual costs, understanding revenue dynamics, identifying and implementing initiatives to enhance profitability and achieve financial objectives
Ensure compliance with service level agreements (SLAs) and other contractual obligations. Accountable for contract execution.
Collaborate with Stefanini teams to ensure services are delivered according to agreed standards and timelines.
Monitor project progress, identify potential issues, and implement corrective actions as needed, together with the delivery team.
Identify potential risks within accounts and develop mitigation strategies to address them proactively.
Monitor and address any client dissatisfaction or service delivery issues to avoid escalation.
Minimum 5 years of experience in Account Management, Service Delivery Management, or Client Relationship Management or a similar role within the IT or technology services industry.
Strong background in managing enterprise clients, contracts, and cross-functional teams;
Solid understanding of budget management, KPIs and profitability;
Experience in business development, upselling, and strategic account planning;
Excellent communication, negotiation, and stakeholder management skills;
Strong organizational skills with focus on governance, reporting, and risk management;
English and Italian proficiency (spoken & written);
Familiar with industry trends, service delivery standards, and customer satisfaction practices
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you suspect you've been targeted, please contact us immediately at Visualizzare la mail su click.appcast.io will never ask for payment at any stage of the recruitment process.