Senior Customer Relationship Manager

Software
We are an innovation leader in automation and digitalization . Passionate about technological innovation and closely collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain.
We look for an experienced Engagement Manager to support the growth and transformation of the Consulting and Services teams.
We are searching for a commercial referent of the service, responsible for the development of service proposals for transformation programs for our PLM technologies. Your responsibilities will include developing and monitoring service opportunities associated with our software on medium and large size engagements, with a significant Cloud / SaaS transformation strategy. You ensure the implementation of a robust commercial strategy and the commercial support of the project teams during the execution phase.
Ensure optimal customer experience from the first phases of construction of offers to the final delivery of the project and establish lasting relationships with our customers!
Maintain and develop business relationships within client accounts, drive the positioning and value of client engagement to ensure consistent and professional experience for the client throughout projects
Rely on your commercial skills to develop service contracts by ensuring that the project can be delivered within the objectives of time, budget and quality
Lead the commercial negotiation of the Services with the client , in collaboration with the Sales teams, and clearly establish the conditions for implementing the project
Support the company's "Move to Cloud" strategy by building adapted service offers
Provide presentations to customers to win new software and service opportunities
Work with Service management to request and assign qualified and experienced resources to key Siemens project positions and ensure accurate organization for project execution
Business acumen - running business as if it were your own business, with good risk management
Experience in establishing or delivering service offers for Digitalization projects , within service or software companies
Knowledge of the PLM, CAD, MOM, ERP market /other industrial softwares. Familiarity of Siemens PLM product marketplace, knowledge of PLM tools and processes, preferably Teamcenter, is an asset
Industry knowledge of the challenges and the processes in bringing “products” to market and articulation PLM’s value in this process
Understanding of software deployment and service delivery strategies (Agile, Waterfall, SAFE etc.)
Strong communication skills in Italian and English
Adaptable and flexible; We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

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