Technical Account Manager SME

We are currently looking for a Senior Technical Account Manager in Bulgaria.
This role offers the chance to act as the strategic bridge between business, clients, and technical teams within a high-growth digital advertising environment. As a Senior Technical Account Manager, you will lead complex technical integrations, troubleshoot critical issues, and optimize client performance from onboarding to ongoing operations. You will collaborate across product, engineering, and client teams to ensure seamless implementation of solutions, while developing documentation and internal playbooks to scale operations globally. Your work will directly impact client satisfaction, revenue optimization, and the company’s global technical operations.
Monitor client performance during onboarding, collaborating with internal teams to guarantee immediate ROI and satisfaction.
Troubleshoot and resolve technical incidents, including configuration errors, display issues, and web performance anomalies.

Conduct technical audits and feasibility studies to validate solution compatibility and optimize client ecosystems.
Develop and maintain internal documentation, playbooks, and processes to support global scaling of technical operations.
Identify workflow inefficiencies and implement process improvements to streamline team operations.
5+ years of experience in Technical Account Management, Solutions Engineering, or a related field.

• Formal technical education (CS degree, engineering school, or equivalent) with deep web technology knowledge (HTML, CSS, JavaScript).
• Expertise in web performance metrics, including Core Web Vitals (CLS, LCP, FID).
• Bilingual fluency in English and French, both written and spoken.
• Fully remote work with flexibility to work from home or select urban offices.

Collaborative, close-knit team culture with a focus on innovation and shared success.
Vibrant social events and company gatherings to foster community.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).