Senior Client Engagement Manager

Ricoh are currently recruiting for a Client Acquisition Director based out of Milan, Italy.
This is what we call “empowering digital workplaces”.
We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Ricoh Europe is seeking a senior, results‑driven Client Acquisition Director to win new international enterprise customers headquartered in Italy. This is a strategic, new‑business role focused on securing high‑value, multi‑country enterprise accounts and positioning Ricoh as a long‑term digital transformation partner.
You will be accountable for acquiring large, complex enterprise clients based in Italy, typically with total contract values of $10m+, across Ricoh’s full portfolio including Managed Print Services, IT Services, Workplace Experience, and Business Process Automation.
Own new‑logo acquisition of large, strategic international enterprise accounts headquartered in Italy, including major multinational organisations
Develop and execute account acquisition strategies aligned to customers’ digital transformation goals
Build trusted relationships with senior stakeholders across IT, Finance, Operations, Procurement, and Corporate Real Estate
Coordinate and lead virtual, cross‑functional global teams including sales, technology SMEs, solution architects, and portfolio leaders
Lead complex commercial and contractual negotiations with global procurement and legal teams
Maintain accountability to senior internal stakeholders through clear reporting, forecasting, and governance
Delivery of a robust account acquisition plan for Italy
Strong executive‑level relationships within target accounts
7+ years of enterprise account acquisition experience, focused on new‑logo wins
~Deep understanding of managed services, IT services, workplace and digital transformation solutions
Strong commercial and financial acumen, including complex deal structuring and negotiation
Cultural agility and excellent stakeholder management skills
Bachelor’s degree or equivalent

This is a role where you can excel within a fast‑paced environment and succeed within a thriving organisation.
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. For all roles, we will judge each individual on their skills and ability before taking into account their history.