Head of Business Operations and Support

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone everywhere while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8000 employees from more than 110 nationalities who share our values of inclusivity positivity dedication integrity and sustainability.

As a rapidly expanding airline we offer exciting career opportunities across a range of functions from flight operations to engineering customer experience finance and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation dedicated to excellence and committed to making air travel accessible and sustainable for all. Ground Operations Manager Rome
The Ground Operations Manager is responsible for ensuring that all ground operations at the assigned market are conducted efficiently safely and in full compliance with company and regulatory standards and targets.
The role focuses on supervision and continuous improvement of all aspects of airline ground operations at the assigned market with key priorities on time performance safety and product consistency.
Conduct thorough delay management that ensures full and clear understanding of all sporadic or systematic delay triggers identifying and implementing appropriate corrective measures for their rectification.
Conduct lead and develop the process of investigation analytics and feedback collection in the area of on-time performance with aim to ensure adequate level of understanding of delay impact drivers and their corresponding mitigation measures.
Support Ground Operations department in assigned general business support or update tasks.
Ensure highest standard of service in the area of safety security and compliance in ground operations activities at the assigned markets.
Oversee start-up operations for new stations and bases capacity increases and alternate/diversion arrangements
Coordinate and manage ground handling suppliers and airport companies to deliver targeted outcomes in safety cost control and operational performance
Own and maintain any business relationships corresponding to the position including airport authorities ground handling providers state departments third party providers and stakeholders.
Ensure safe compliant and efficient day-to-day operations focusing on safety on-time performance disruption management and customer care
When requested conduct station visits audits inspections and training sessions as follow-up for outstanding items (e.g. Liaise with Safety Security and Compliance Managers on related ground operations matters
Overseeing performance of certain flights assisting in reaching the desired quality of handling.
Conducting inspections and daily checks on airports in the assigned Region.
3-5 years overall working experience with 3 years of relevant experience in ground handling airport operations or airline operations.
Computer proficiency
Aviation and airline business awareness
Bachelors or Masters Degree
Language

Fluent spoken and written English
Italian language is a must
People management skills
MS Office with focus on Excel and Power Point applications