Product Support Specialist / Customer Service Associate

Product Support Specialist - Joint Replacement
Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues
The job requires attention to detail in making evaluative judgements based on the analysis of factual information. The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Servicing existing and new customer base within the theatre and clinical environment.
Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
Providing theatre and wider HCP staff with training on Stryker products.
Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
Bachelor’s degree in engineering, healthcare or related experience/training in a medical, scientific, technical field
Native or C2 level of Italian and advanced level of English (C1 minimum)
Travel percentage: Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
We grow talent. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.