System Support Engineer (Remote)

System Support Engineer – Domain Trainee – Italian – Remote EU/EMEA - HEA013257
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. com and on LinkedIn , X , YouTube , and Facebook .
Inviting applications for the role of System Support Engineer – Domain Trainee – Italian – Remote EU/EMEA
The System Support Engineer is a member of the Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support products. This role is a key addition to an existing support team of professional engineers, now requiring additional support for an expanding install-base . The team is responsible for providing customer support service for diagnostic automated equipment produced and sold by BD Biosciences (BDB) .
Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.

• Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the Technical Service telephone line by providing emergency technical assistance .
• Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
• Troubleshooting hardware and software issues.
• Upgrading systems to enable compatible software on all computers.

Experience working with computer networks and systems maintenance.

• A+, Microsoft or Cisco accreditation advantageous .
• Excellent written and verbal communication skills.
• Proficient doing software installations and upgrades.
• R ecent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
• Experience servicing medical devices and equipment required .
• Requires a good working knowledge of electronics and electro-mechanical devices ( Megatronics ), PLCs and pneumatics.
• Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
• Experience with PC assembly, upgrades and repairs is highly desirable.
• Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
• Proficient PC skills (Microsoft Office package).

English speaking plus additional foreign language preferred

• Bachelor’s Degree, preferably in Electronics/Computers Engineering required , or equivalent experience.
• English & German language proficiency requirement

Shift Requirement

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation