2nd line IT Support Engineer

Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires.
Job Title: IT Support Engineer - End-User & Infrastructure Services
Join our client’s elite technical team in Rome, supporting key activities for European space programmes. The company is a long-standing partner of space agencies and institutions, with deep expertise in IT systems, operations, and engineering support for ground segment infrastructures.
We are looking for a motivated IT Support Engineer who is eager to start or strengthen their career in a dynamic, international environment.
You will join our client’s high-performing IT department, ensuring the functionality, performance, and support of end-user IT services.
A B2 level of English is required.
Provide 2nd and 3rd line support for end-user devices, workstations, printers, video conferencing tools, and office IT equipment (on-site and remote).

Manage incidents and service requests from start to resolution, including ticket tracking and escalation when needed.

Assist with Asset Lifecycle Management: procurement, tracking, inspection, deployment, inventory, and disposal of EOL items.

Prepare and deploy laptops, mobile devices, tablets, peripherals, and video conferencing tools.

Contribute to IT projects through support during design, implementation, and early operational phases.

Document solutions and update internal knowledge databases to promote long-term issue resolution.

Propose and support automation and workflow improvements to enhance user experience and operational efficiency.
At least 2 years of direct experience in IT end-user support or technical operations.

Microsoft Windows and Office 365 suite.

Polycom video conferencing systems and related equipment.

Fluent in English and preferably one of the official languages of the country of assignment (e.g., Italian).
Hands-on experience with IT asset lifecycle processes.

Strong interpersonal and communication skills to support users, coordinate with vendors, and contribute in a matrixed international team.

Contract: Full-time

On-site in a secure and international environment

Participate in exclusive company events and networking opportunities

Work on groundbreaking space industry projects with international impact

Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:

Non-EU Citizens already based in EU with a valid work permit
Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now, don’t worry, we will make sure to keep your CV in consideration for future vacancies!
At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.