Senior Technical Sales Specialist

ppAt Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. /ppThe position will operate within the gourmet artisan channel, with responsibility for developing and commercially supporting B2B customers through a highly technical and consultative approach. The position acts as a key interface between the Commercial, RD, and end customer functions, providing application support on raw materials, semi-finished products, and solutions for pastry, bakery, and semi-industrial/industrial production environments. It is responsible for managing and developing, through the existing B2B network, customers such as end users, artisanal laboratories, bakery chains, and food manufacturers, supporting the sales team during visits, demonstrations, and application trials. /Puglia-Abruzzo-Campania-Molise /ppThe profile is completed by a strong commercial mindset, excellent interpersonal and communication skills, a problem-solving attitude, a hands-on approach, willingness to travel, and fluency in English. /ph3MAIN RESPONSIBILITIES SCOPE /h3ulliDevelop and manage B2B customers within the gourmet artisan channel (end users, artisan labs, bakery chains, food manufacturers), leveraging the existing network. /liliProvide technical and application support on cocoa, chocolate, pastry and bakery ingredients, including troubleshooting, recipe optimization and process improvement. /liliAct as a bridge between Chocolate Academy, Commercial, RD and Marketing, supporting product development, industrial trials and solution customization. /liliSupport sales activities through customer visits, technical presentations, demos and hands-on application trials, including semi-industrial and industrial scale-up processes. /liliDeliver technical training, workshops and product presentations, and represent the company at trade fairs and events. /li /ulh3Scope: /h3pThe position is a filed-based role and reports directly to Sales Director DA /ph3EDUCATION, LANGUAGE, SKILLS QUALIFICATIONS /h3ulliProfessional background in pastry, bakery, or chocolate production with strong technical expertise /liliItalian native speaking /liliAdditional languages are a plus, especially for international interaction /liliStrong knowledge of pastry, bakery, and chocolate/cocoa applications /liliUnderstanding of industrial and semi-industrial production processes /liliExperience with ingredient functionality, recipe formulation, and process optimization /liliAbility to support scale-up from lab to production /liliHands-on, problem-solving approach /liliAbility to work cross-functionally with Sales, RD, and Marketing /liliStrong organizational skills and autonomy /liliWillingness to travel /li /ulh3Section 2 - CANDIDATE PROFILE /h3pThe candidate must be based in one region in scope. /ppThe ideal candidate for this role must have: /ph3ESSENTIAL EXPERIENCE KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES /h3ulliProven experience in pastry, bakery, chocolate or cocoa-based ingredient applications within B2B food industry /liliSolid understanding of industrial and semi-industrial production processes (mixing, dosing, tempering, baking, cooling, packaging) /liliExperience in technical customer support, application development or technical sales in food ingredients sector /liliStrong ability in recipe formulation, product adaptation and process optimization /liliKnowledge of ingredient functionality (fats, cocoa systems, emulsifiers, stabilizers, bakery systems) /liliExperience in managing customer trials, scale-up processes and troubleshooting in production environments /liliAbility to translate technical features into commercial value for different customer segments /li /ulh3LEADERSHIP COMPETENCIES PERSONAL STYLE /h3ulliStrong influencing and stakeholder management skills /liliCustomer-centric and solution-oriented mindset /liliProactive, hands-on and entrepreneurial approach /liliAbility to work autonomously while aligning with cross-functional teams /liliStrong communication and presentation skills across technical and commercial audiences /liliResilient, adaptable and comfortable in dynamic, international environments /liliTeam player with a collaborative mindset across Sales, RD and Marketing /li /ulh3ADDITIONAL COMMENTS / CONTEXT OF THE ROLE /h3ulliKey field-based role within a growing gourmet artisan and semi-industrial hybrid channel /liliStrong focus on technical consultancy combined with commercial development /liliRole is central to innovation, application development and customer-driven product improvement /liliHigh exposure to both artisanal craftsmanship and food manufacturing environments /li /ulh3KEY STAKEHOLDERS - JOB PROFILE DEFINITION CANDIDATE SELECTION /h3ulliRD / Product Development Teams /liliMarketing /liliCustomers: artisanal labs, bakery chains, semi-industrial food manufacturers, distributors, end-users /liliProduction and Quality teams at customer side during trials and scale-up phases /liliTechnical Service and Application Centers within the organization /liliExternal partners and distributors within assigned markets /li /ulpAt Barry Callebaut, we are committed to Diversity Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. /pp#oneBC - Diverse People, Sustainable Growth. /