Impiegato/a Remote Support Service

TRICARE Beneficiary Services Representative (BSR) FLOATER – Vicenza, Italy. Travel 25–75% of the time across the EA region; supports active‑duty military members and families in the TRICARE Overseas Program (TOP). Travel 25–75% of the time to cover multiple sites in the EA region (Bahrain, Belgium, Germany, Italy, Spain, UK).

Process enrollments, disenrollments, portability transfers, and other actions via the Defense Online Enrollment System (DOES) and MHS Genesis.

Provide beneficiary education, enrollment guidance and support over the phone and in‑person.

Offer basic claim status updates and assistance.

Lead informational sessions for events such as in/out processing, maternity, and pre‑separation/retirement.

Collect and record daily activities and other health insurance information into applicable systems.

Maintain HIPAA compliance, confidentiality, and complete required training courses on time.

Collaborate with remote support, train new team members, and perform additional duties as assigned.

Bachelor’s degree in a related field, or Associate’s degree plus 4 years of health‑related experience, or major certification plus 4 years of health‑related experience, or high school diploma plus 8 years of health‑related experience.

• must have a Missione Visa and Soggiorno permit.
• 3+ years of customer service experience.
• Willingness and ability to travel multiple sites 25–75% of the time.

Fluent in English with strong written and oral communication.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Experience in a medical or clinical environment.

Experience with MHS Genesis or civilian healthcare systems and medical claims.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws.

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