Customer Support Representative (Spoken German, English, and French)

Commercial · Milan

Customer Care Assistant

CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast‑growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland! With 200 team members and 4K Travel Coordinators, we’re a community of travelers who turn every trip into a life‑changing experience. We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

Before you apply, please read our Cultural Manifesto &##128101;

Customer Care Assistant

TYPE OF CONTRACT: Paid Internship – €800/month + meal vouchers

Being in a customer‑centric business where we strive to give all WeRoaders the best travel experience of their lives, we go all‑out to delight them in every way possible. In this role you’ll be responsible for ensuring nonstop customer delight, providing a stunning post‑booking & trip experience as well as giving the right insights related to market, offering and operations.

Together with the Customer Care Team, you’ll be in contact with our WeRoaders through our communication channels (Mail, phone, WhatsApp). You will support them after they booked their trip, answering their questions and preparing them for their upcoming adventure.

You are an Italian native and you have a good knowledge of English; a third language—German, Spanish, or French— is considered an asset.

Social and able to work strongly with a team.

You love to travel, learn and meet new people – in short, you are a true WeRoader.

You are flexible to work outside of official working hours not exceeding the 40 hours per week.

You want to be part of a young, smart, and fun team that shares your passion for travel. You make decisions quickly, test, learn, and adapt—because growth comes from action.

Our WeRoaders and Travel Coordinators are at the core of everything we do, and you’re eager to be part of something bigger.

6 Months internship. Opportunities to learn – We invest in your growth with training and learning opportunities.

• New parent support – €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad).
• Hybrid working – Flexible working, and we support you to work from your destination of choice up to 1 month per year.

Customer Care role‑play group interview

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly.