Customer Experience Enablement Support
Adecco Italia Spa
Adecco Italia, filiale Milano Sales & Merchandising, ricerca per Azienda Cliente, leader nel settore Automotive, una figura da inserire come Customer Experience Enablement Support La risorsa verrà inserita da inserire nel team CIM (Customer Interaction Management) e avrà la responsabilità di:
•Mantenimento, aggiornamento e arricchimento del database di “Central Knowledge” su prodotti, processi e servizi del gruppo attraverso l'adattamento e la creazione di articoli (FAQ); l'attività sarà svolta in stretto contatto con i vari dipartimenti aziendali per la verifica e validazione dei contenuti.
•Reportistica di utilizzo e penetrazione dei sistemi di self-care da parte di Clienti (interni ed esterni).
•Analisi dei dati di ricerca (tematiche, frequenza, correlazioni) negli ambiti FAQ e AI assistant, ovvero nelle soluzioni di Self-Care a disposizione dei Clienti'
•Monitoraggio ed analisi delle principali richieste Cliente e principali KPI di soddisfazione Cliente nel canale di Customer Care 'Business Development Center'.
•Supporto alle attività di Governance del servizio di Customer Care 'Business Development Center'.
•Supporto nel mantenimento e sviluppo della piattaforma Qualtrics di survey ed analisi della soddisfazione Cliente. Requisiti richiesti:
•Laurea in materie economiche, marketing o ingegneria;
•Conoscenza degli strumenti di Intelligenza Artificiale e delle loro applicazioni a supporto delle attività di analisi, reporting e marketing.
•Esperienza pregressa di almeno 6 mesi nella gestione di informazioni e contenuti a supporto del Consumatore;
•Ottima conoscenza del pacchetto Office (in particolare Excel e PowerPoint);
•Ottima padronanza della lingua inglese (livello B2/C1 scritto e parlato) Tipologia di inserimento:
Si offre contratto in somministrazione a tempo indeterminato, IV Livello RAL 33K.
Orario di lavoro: full time
È previsto 1 giorno di Smart Working a settimana. Sede di lavoro: San Donato Milanese (MI) Lingue conosciute:
Inglese: Comprensione Ottimo Disponibilità oraria: Full Time
•Mantenimento, aggiornamento e arricchimento del database di “Central Knowledge” su prodotti, processi e servizi del gruppo attraverso l'adattamento e la creazione di articoli (FAQ); l'attività sarà svolta in stretto contatto con i vari dipartimenti aziendali per la verifica e validazione dei contenuti.
•Reportistica di utilizzo e penetrazione dei sistemi di self-care da parte di Clienti (interni ed esterni).
•Analisi dei dati di ricerca (tematiche, frequenza, correlazioni) negli ambiti FAQ e AI assistant, ovvero nelle soluzioni di Self-Care a disposizione dei Clienti'
•Monitoraggio ed analisi delle principali richieste Cliente e principali KPI di soddisfazione Cliente nel canale di Customer Care 'Business Development Center'.
•Supporto alle attività di Governance del servizio di Customer Care 'Business Development Center'.
•Supporto nel mantenimento e sviluppo della piattaforma Qualtrics di survey ed analisi della soddisfazione Cliente. Requisiti richiesti:
•Laurea in materie economiche, marketing o ingegneria;
•Conoscenza degli strumenti di Intelligenza Artificiale e delle loro applicazioni a supporto delle attività di analisi, reporting e marketing.
•Esperienza pregressa di almeno 6 mesi nella gestione di informazioni e contenuti a supporto del Consumatore;
•Ottima conoscenza del pacchetto Office (in particolare Excel e PowerPoint);
•Ottima padronanza della lingua inglese (livello B2/C1 scritto e parlato) Tipologia di inserimento:
Si offre contratto in somministrazione a tempo indeterminato, IV Livello RAL 33K.
Orario di lavoro: full time
È previsto 1 giorno di Smart Working a settimana. Sede di lavoro: San Donato Milanese (MI) Lingue conosciute:
Inglese: Comprensione Ottimo Disponibilità oraria: Full Time
Offerta di lavoro pubblicata 29 giorni fa
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