CUSTOMER CARE SPECIALIST (Protected Categories - Art. 1 L.68/99)

CPL&Taylor by Synergos SRL , is recruiting a:

CUSTOMER CARE SPECIALIST

(Protected Categories – Art. 1 L.68/99)

(Ref. ANN430880)

WORK LOCATION: Full remote (Italy-based)

CONTRACT: Permanent contract (full-time)

GROSS ANNUAL SALARY RANGE: €30,000–€33,000

The company

Our client is a global technology company operating in the software and digital solutions sector, with a strong focus on logistics and supply chain optimization. With an international presence and a collaborative, innovative driven culture, the company supports businesses in improving efficiency through advanced platforms and data-driven solutions.

The role

As a Customer Care Specialist, you will play a key role in delivering high-quality support to customers, ensuring efficient issue resolution and a seamless service experience. You will act as a primary point of contact, working closely with internal teams to continuously improve service quality and customer satisfaction.

Key activities

· You will manage customer support requests received via email, phone, and ticketing systems

· You will analyze, categorize, and prioritize incoming requests based on service levels

· You will provide timely solutions related to platform access, software usage, and billing checks

· You will document all support activities and resolutions within the helpdesk system

· You will escalate complex issues to specialized teams and monitor progress until resolution

· You will maintain clear and proactive communication with customers regarding case status

· You will proactively inform customers about system updates, issues, or planned downtimes

· You will analyze customer data and support metrics to identify trends and improvement areas

· You will collaborate with internal stakeholders to enhance the overall customer experience

· You will contribute to process optimization and continuous service improvement initiatives

You could be the right person if

· You belong to protected categories (Art. 1 – L.68/99)

· You are based in Italy and available to work fully remotely

· You are fluent in Italian and English (both mandatory)

· You have previous experience in customer support, helpdesk, or similar roles

· You are comfortable working with ticketing systems and digital platforms

· You have strong analytical and problem-solving skills

· You have excellent communication and interpersonal abilities

· You are proactive, organized, and customer-oriented

· Experience in logistics, SaaS, or tech environments will be considered a plus

The company offers

· Permanent employment contract

· Fully remote working model

· International and dynamic work environment

· Opportunities for professional growth and internal mobility

· Continuous training and development programs

· Inclusive and diverse workplace culture

This job advertisement is open to candidates of all genders (Law 903/77).

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