Customer Onboarding Officer - Italian Market

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot   based on 55,000+ reviews. Our culture   puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture ).

Our journey:  Founded in 2017 by   Alexandre and Steve , Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work ()- Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Join us as a Customer Onboarding Officer to help scale Qonto's Italian market. You'll conduct deep-dive account validations in strict compliance with Bank of Italy guidelines, tackling a significant operational backlog while maintaining high quality standards. You will report to Alessandro Pesapane , Team Lead KYC-B Operations Italy.

➡️ What you'll do

• Validate customer and company profiles: Conduct thorough manual validations (15-20 per day) to determine account eligibility — analysing structures, beneficial owners, and business models.
• Review complex KYC/KYB documentation: Verify passports, IDs, company registration documents, and financial statements across the customer lifecycle.
• Draft detailed analytical reports: Write comprehensive, structured justifications for each acceptance or rejection decision — Bank of Italy guidelines applied meticulously.
• Support the frontline team: Provide direct operational guidance to our level one (DTO) team on complex cases they cannot resolve.
• Maintain operational cadence: Process accounts efficiently to clear the backlog while upholding quality standards — speed and rigour, not one at the expense of the other.

➡️ What we're looking for

• Operational experience in KYC/compliance: 1-2 years in customer care, KYC/KYB, or compliance — ideally in fintech or a fast-paced environment. You've reviewed real documentation, not just studied the theory.
• Compliance mindset: Strong attention to detail and completely comfortable reviewing complex legal and financial documentation. You follow regulatory guidelines to the letter.
• Analytical writing: You write detailed, structured analyses to justify your decisions. Clear reasoning on paper is as important as the decision itself.
• Languages: Fluent written and spoken Italian. Excellent English (Qonto's internal language).
• Customer awareness: You understand that every validation impacts a real person waiting to open their account. You balance compliance rigour with respect for the customer journey.

➡️ What we can offer you

• A high-impact role in a scaling market: Italy is growing fast at Qonto. Your work directly impacts compliance rate and customer satisfaction — every account you validate is a business that can start banking with us.
• Real compliance depth: You'll apply Bank of Italy guidelines daily, review complex corporate structures, and build expertise in KYC/KYB that compounds over time.
• A close-knit team at a pivotal moment: You're joining the Italian onboarding team as it rebuilds and scales. There's room to evolve toward process improvements once the backlog is cleared.
• Direct access to decision-makers: You'll work closely with key stakeholders and have visibility on how your operational work feeds into Qonto's Italian market strategy.

➡️ Your future manager

Your manager will be Alessandro Pesapane , Team Lead KYC-B Operations Italy.

• His path? 5+ years at Qonto — Alessandro started as KYC KYB Operations Manager, was promoted to KYC KYB Operations Expert, and became Team Lead in 2026. Before Qonto, he spent 3+ years at Comdata France, progressing from Customer Care Agent to Quality & Training Manager. He studied at the Università degli Studi di Cagliari and brings a background in press communication, education, and customer care.
• What does he bring to the team? A customer-obsessed, quality-driven approach built from years of frontline experience. Alessandro has done every level of the work he now leads — from processing cases to designing quality standards. He combines operational depth with clear communication to keep execution smooth in a fast-scaling Italian market.