Customer Success Associate

ppArtemest is looking for a motivated, organized, and proactive bCustomer Success Associate /b to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers. /p pAs the primary point of contact, the Customer Success Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations. /p pThis is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners. /p h3bKey Responsibilities /b /h3 ul liServe as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience. /li liManage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters. /li liTake ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g. production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance. /li liBuild and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty. /li liCollaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives. /li liCoordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities. /li liIdentify recurring challenges and propose process improvements to optimize workflows and support operational excellence. /li /ul /p #J-18808-Ljbffr