Domestic Admissions and Direct Enrollment Officer

NABA, Nuova Accademia di Belle Arti, is an education Academy focusing on arts and design: it is the largest private Academy in Italy, and the first one to have been recognized by the Italian Ministry of University and Research (MUR), back in 1980. As a recognized Academy, NABA offers academic diplomas equivalent to first and second level university degrees in the fields of design, fashion, graphics and communication, multimedia arts, set design, and visual arts. NABA is currently seeking motivated individuals for the role of Domestic Admissions & Direct Enrollment Officer. The successful candidate will join the Domestic Admissions & Direct Enrollment team and will report directly to the Domestic Admissions & Direct Enrollment Manager. The role involves managing domestic direct enrollments and supporting the admissions process. The candidate will initiate and maintain relationships with prospective and potential students, guiding them through the lead management process, including qualification, nurturing, and conversion stages.

Responsibilities

• Support new sales opportunities through micro conversion targets and ongoing monitoring.
• Contact potential students according to the company multichannel strategy (call, messages, WhatsApp and email) to facilitate the enrollment process and provide them with necessary support.
• Assesse potential leads’ fit and readiness for the offer via structured approach and good questioning, and schedule meetings and contacts to progress the sales process.
• Meet personally (in campus and online) with students and families to give orientation information and maximize prospect conversion.
• Join all promotional events organized within campus and online.
• Take care of all new applications for Undergraduate and Postgraduate courses, gather all documents and keep the pipeline updated.
• Answer students' questions about enrollment procedures, respond to applicants and follow up on missing documents, and provide detailed information about scholarships and financial aid.
• Support the registration and processing of Italian applications and assist in sending admission, rejection, and follow-up letters, as well as admission packages for accepted candidates.
• Prepare application records for assessment through the Academic Admissions interface.
• Help monitor the admissions pipeline and respond to basic enquiries from counsellors and EdC regarding admission procedures.
• Communicate with applicants, follow up on missing documents, and provide general information on scholarships and financial aid opportunities.
• Record confirmations from admitted students and follow up on payments and other administrative or practical matters.
• Assist with program-specific admission requirements, such as entrance exams and portfolio assessments, according to program guidelines.
• Register and process scholarship applications.

Requirements

• Bachelor’s degree in Economics, Marketing, Communication, or related fields.
• Previous experience in admissions, sales, customer service, or student recruitment (2‑3 years experience in a similar role).
• Strong communication and interpersonal skills, with a customer‑oriented approach.
• Ability to manage multiple tasks and work in a target‑driven environment.
• Good organizational skills and attention to detail.
• Familiarity with CRM systems and digital communication tools is an advantage.
• Fluency in Italian and English, both written and spoken.

What We Offer

• The opportunity to work in a stimulating and international environment.
• A dynamic and collaborative team.
• Smart working options.
• 38‑hour working week.
• Meal vouchers (Ticket Restaurant – €8 per working day).
• Unlimited access to LinkedIn Learning.
• Work location: Milan.
• Compensation: €24,500 – €26,000.

Please send your application and authorize the treatment of personal data in compliance with the GDPR 679/16. According to the GDPR 679/16 we inform you that the treatment of personal data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights. We only use the personal data we collect for recruitment activities, such as your name, surname, address, email address, educational and employment background and job qualifications.