Travel Operations & Concierge Executive - Italy

Essenza Escapes is a luxury travel provider specializing in villa rentals and bespoke itineraries in Italy. We are looking for a Travel Operations & Concierge Executive to work alongside our Travel Planners, taking ownership of the booking, documentation and live‑trip support that turns a planned itinerary into a flawless guest experience. Key Responsibilities

• Pre‑trip – Book and reconfirm villas, transfers, experiences and other services on behalf of the Travel Planners; liaise with property owners and activity suppliers to lock in details, timings and special requests; produce accurate, polished client travel documents (itineraries, vouchers, welcome packs); maintain meticulous records in our CRM system; flag risks, gaps or supplier issues to the Travel Planner ahead of arrival.
• During travel – Act as the client’s day‑to‑day point of contact via our app, responding promptly and warmly to messages; handle last‑minute changes, restaurant bookings, additional experiences and on‑the‑ground requests; resolve issues swiftly – coordinating directly with owners and suppliers; keep the Travel Planner informed of anything material, and elevate where needed.
• Low season – Support the wider team with a broader range of tasks such as property inspections in Italy, reviewing and refreshing supplier documentation, sourcing new activity providers, refining standard operating procedures, and contributing to projects that improve how we work.

• Service‑first mindset – genuine pride in looking after people and solving problems.
• Exceptional organisation and attention to detail – keep dozens of moving parts straight without dropping anything.
• Calm under pressure – respond promptly and reassuringly to client messages at any hour.
• Excellent written English – warm, professional and concise.
• Conversational Italian – handle phone calls and emails with Italian‑speaking owners and suppliers.
• Confident with technology – CRM systems, Microsoft Office, messaging apps and digital tools; experience with Zoho is a plus.
• Strong problem‑solving instincts – think on your feet and find practical solutions quickly.
• Flexibility around US client hours – evening and weekend availability is part of the role during the travel season.
• Self‑motivated and disciplined – remote role requires real autonomy.
• Collaborative, no‑ego approach – work closely with a small, dynamic team.

• Hotel concierge, guest relations or front office in luxury hotels and resorts.
• Reservations, guest experience or villa management in short‑term luxury rentals.
• Customer service or VIP support in premium consumer or lifestyle businesses.
• Event coordination or production (live logistics, last‑minute problem solving).
• Executive Assistant or personal assistant roles supporting high‑net‑worth individuals.
• Luxury retail with clienteling responsibilities.

• A competitive package based on the candidate's profile, plus a performance‑based bonus.
• Fully remote working, with travel within Italy throughout the year.
• Bi‑annual company workshops in Italy or the UK.
• Opportunities to stay in our luxury properties and experience our product first‑hand.
• A warm, ambitious and supportive team within a fast‑growing company.
• Genuine long‑term career progression.

Salary will be determined on a case‑by‑case basis, depending on the candidate’s experience, skills, market knowledge and overall profile. Any salary figures shown on other portals are auto‑generated estimates and do not reflect the actual package on offer.