Customer Support Specialist

ppSoldo is the proactive spend management solution that frees progressive businesses to accomplish more. /p pOver 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. /p pBy combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. /p pBy proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. /p pFounded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. /p pWe’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. /p h3What's in it for you /h3 ul liCompetitive salary /li liPrivate healthcare coverage for you and your family /li liLunch Vouchers /li liGenuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /li liAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /li liFlexible working options, including working from home or our Milan or Rome offices + 60 days’ work anywhere /li liStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /li liYour own personal company Soldo card /li liEmployee Assistance Programme /li liCAF Annual Fiscal Financial Support /li /ul h3The role /h3 pbThis role is open to candidates belonging to the protected categories under Italian Law 68/99 art. 1. /b /p pThe Customer Interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer satisfaction. They also collaborate with ther teams to resolve complex cases and contribute to improving support processes, including financial services and first-line software support. /p pThe goal is to deliver an exceptional customer experience while maintaining high service standards. /p h3Responsibilities /h3 ul liProvide excellent customer service to corporate clients via email, live chat and phone. /li liAssist customers with financial services queries related to account management, transactions, and product features. /li liOffer first-line software support, troubleshooting common issues and guiding clients through technical solutions. /li liInvestigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction. /li liUnderstand and comply with the key objectives of the company /li liMaintain a strong understanding of the Soldo platform to provide accurate and helpful information. /li liDeliver service/quality standards to agreed levels /li liDocument and track customer issues, ensuring that all queries are logged and followed up appropriately. /li liWork closely with internal teams to elevate and resolve more complex issues. /li liCarry out any other duties requested by the line manager in relation to the role. /li /ul h3We're looking for someone who must have /h3 ul liExcellent communication skills, with the ability to explain complex issues in simple terms. /li liStrong problem-solving abilities and a "can-do" attitude. /li liAbility to handle a high volume of customer inquiries while maintaining professionalism. /li liPrior experience in customer service, ideally in financial services or software support. /li liBasic technical troubleshooting skills or willingness to learn. /li liA customer-centric approach with a strong desire to exceed customer expectations. /li liStrong attention to detail and organisational skills. /li /ul h3Nice to Have /h3 ul liExperience in a financial services or SaaS (Software as a Service) environment. /li liFamiliarity with financial transactions, banking, or corporate account management. /li /ul /p #J-18808-Ljbffr