Service Delivery Engineer CRI-MAN (f/m/d)

In this role you ensure delivery of Group IT services to local business entities, based in Correggio, with frequent travel across Italy. You collaborate with vendors and support teams, and work with regional and global IT groups to implement and maintain Group IT solutions for local production needs. You act as the local factory contact for IT delivery, lead IT project efforts, and maintain up-to-date documentation. You identify improvement opportunities and guide users on Group IT solutions while promoting security best practices.Retribuzione / Benefits

• Coordinate delivery of IT services to local entities and ensure compliant, efficient operations
• Collaborate with vendors and regional/global IT teams to implement and maintain solutions
• Serve as the local point of contact for the factory and manage IT project delivery on time and within scope/budget
• Proactively document IT processes, systems and procedures
• Identify and implement process improvements to enhance service delivery
• Act as business advisor to guide employees on IT solutions
• Promote security awareness and best practices among users

• Strong customer focus and business orientation
• Experience in production environments/OT manufacturing PCs
• Ability to work independently and in a team
• Analytical mindset with problem-solving in complex environments
• Excellent verbal and written communication; adaptable to different audiences
• Willingness to learn and adopt new technologies and processes
• Project engineering ownership to ensure timely, budget-compliant delivery
• Solid understanding of IT infrastructure services (network, hosting, cloud, PC support)
• Experience with IT service delivery of O365 products
• Knowledge of AI essentials and ability to assist users with LLC prompts and AI agent capabilities
• Experience with ServiceNow
• Fluent English (written and spoken), local language skills a plus
• ITIL certified or familiarity with ITIL principles

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being