Junior Customer Success Manager

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com :

As a Junior Customer Success Manager for our close-knit  Italian team, you’ll play a pivotal role in helping our clients manage, optimize, and scale their creator and partnership campaigns during an exciting phase of regional growth. Reporting directly to our incoming Customer Success Director, you will be the driving force in pioneering and expanding the creator side of our business in Italy, helping our clients transition from early-stage programs to fully realized, high-impact creator portfolios. This is a high-visibility, collaborative opportunity for a proactive relationship-builder who wants to gain deep, hands-on expertise in the creator economy, wear multiple hats, and make a tangible impact on a fast-growing market.

What You'll Do:

• Manage and scale creator campaigns by developing performance-led strategies, defining brand-aligned casting, and guiding content creation to ensure highly relevant and on-trend social media initiatives.
• Lead end-to-end recruitment and execution , sourcing and vetting qualified creators and partners based on demographics and performance data, negotiating partnership terms, and issuing clear creator campaign briefs.
• Build strong, trusted relationships with both clients and creative talent, leading kick-off calls, managing day-to-day corporate communications, and providing excellent customer service.
• Analyse campaign performance and metrics , formatting performance data to generate actionable insights and identifying potential expansion or upselling opportunities for senior leadership.
• Optimize program delivery and budgets to consistently meet client deadlines and revenue goals, while designing innovative creator incentive programs (such as flat fees and performance-based rewards).
• Collaborate across internal teams , including community support, sales, product, marketing, and client success—to ensure local influencer and affiliate strategies align with overarching business goals.

What You Bring:

• 1+ years of experience in client-facing roles such as customer success, account management, or influencer/social media marketing (experience working within an agency is a big plus).
• Fluency in both Italian and English , with exceptional written and verbal communication skills to successfully support local clients and coordinate with global internal teams.
• A solid understanding of the creator economy , with a genuine interest in social media trends and helping brands build authentic, performance-led relationships with creators.
• Strong relationship-building and negotiation skills , allowing you to build trust quickly with corporate clients, marketing agencies, and creative talent.
• A collaborative and adaptable approach , eager to wear multiple hats, support colleagues, and grow alongside a high-performing local team of 6.

Nice to Have:

• Prior experience working within a digital advertising agency or a fast-paced SaaS/tech environment.
• Familiarity with the impact.com platform or other partnership management technologies.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year , with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• Local Health Coverage: In addition to our global wellness offerings, we provide comprehensive private health insurance coverage tailored to local Italian standards.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.